Change and Communication Manager

Join the change. Electrify your future!
 

We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy—and we’d like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll find opportunities to grow your career here. You'll work with a team that's passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning. Help us create a cleaner energy future, and we’ll back you every step of the way as you build your career.

Join the change.  Electrify your future.

About the role

The Customer Market Operations team are looking for a Change & Communications Manager to lead how they plan, communicate and embed change across their large-scale operation, undergoing significant transformation.

This is a high-impact role, where you will influence how change is experienced by our people and our customers, ensuring strategic initiatives are effectively shaped and deliver sustained business outcomes.

You will lead the strategy for all change activity, communication and knowledge management across our Customer Markets division. Your focus will be on enabling successful change by balancing business priorities and regulatory requirements, while creating simpler, more effective ways of working for our people, and improving customer outcomes.

What you’ll be doing

• Lead the planning and delivery of change initiatives within a high-volume and fast-paced environment

• Partner with stakeholders to understand priorities, influence and ensure strategic alignment, assess impacts, and sequence change effectively

• Provide insight into the effectiveness of change initiatives, using data to inform decisions and improve outcomes

• Lead the communication strategy to drive clarity, alignment and engagement across diverse audiences

• Lead and govern knowledge management strategy, ensuring frontline and operational teams have access to accurate, timely, and easy to use information

• Drive continuous improvement in how change and communication is delivered across the business

• Lead and develop direct and indirect team members, fostering engagement and high-performance

What you’ll bring

• Proven leadership in enterprise change, with deep experience applying structured change methodologies, such as ADKAR

• Proven experience shaping and delivering internal and external communication strategies

• Highly developed organisational and prioritisation capability, with the agility to respond to shifting priorities and evolving business needs

• Exceptional stakeholder management, with proven experience partnering at senior levels to influence direction and drive outcomes

• Proven ability to lead leaders, fostering a culture of continuous improvement, excellence and engagement

• Highly developed interpersonal skills and communication capability

At AGL, we offer a wide range of benefits including:

• Flexible working options including hybrid work.

• Discounts on energy, telcos and solar plans.

• Participate in Energise - our reward & recognition program.

• Access 20 weeks of paid parental leave for the primary carer.

• Access to an additional week of recharge leave per year.

• Play an active role in our diversity & inclusion initiatives.

• Novated leasing and Electric Vehicle subscriptions.

• Access to study assistance, AGL’s share purchase plan and insurance deals.

*Benefits may change over time and vary based on role type and location

Inclusion at AGL
 

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers 

AGL is proud to be a WORK180 Endorsed Employer for All Women.

Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.

The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.

AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.

Location

Job Family Group