Content Expert(0623-CH-098)

About our Team

The Data Platform Operations team within Data Operations Department Elsevier is responsible for ensuring that Secondary electronic content is correctly processed, loaded, and available on Elsevier's product websites for the end user customers.

About the Role

The Content Expert is a team member of the Data Platform Operations team within the Data Operations department and is mainly responsible for content management. The Content Expert manages content on Elsevier's external websites for customers such as Funding Institutional, SciVal, PURE, Scopus, Engineering Village, and content in systems.

Responsibilities

Assess, Execute and Process Improvement of Content Management:

• Primary assessment of content improvement requests (drafting of procedure and workflow).
• Develop and document workflows.
• Discuss process improvement activities with other related parties.
• Review and gain approvals for new and existing content improvement and/or change requests to safeguard existing content strategy and/or support new business.
• Control new/existing content and new content requirements as specified by the Business to mutually agree on final content requirements.
• Process improvement activities to reduce costs.

Data Improvement:

• Create and maintain documents and workflow instructions for suppliers.
• Create code (Python/SQL/JSON/XML) to use new format sources (when source format changes or is new) to create and validate data.
• Create and/or provide input and process instructions to Supplier Managers and/or instruct external suppliers directly in cases with high level of urgency. These instructions are part of general Supplier Instruction documents (Supplier Gateway).
• Provide and develop solutions to new identified content errors and existing errors.

Workflow Quality control and target QC:

• Create and/or advise Project Owners on the set-up of quality KPIs for new workflows based on business requirements.
• Create targeted QC checks and analysis for new and existing workflows.
• Document and develop work instructions for updates of content specifications for suppliers.
• Execute on-the-job training of work instructions to external Suppliers.
• Be a content expert and be able to articulate the content features in a simple and intuitive way to both internal and external stake holders.

Requirements

• Enjoy collaborating and leading teams to solve problems and implement innovative solutions
• Have excellent computer skills in Microsoft Office with proficiency in Excel and the ability to learn new systems.
• Be fluent in English, verbal and written and have excellent all-round communication skills.
• Able to work as a team player and to effectively collaborate within a matrix organization.
• Actively seek opportunities for personal development including progression across the wider department.
• Contribute ideas to the improvement of Process

Work in a way that works for you

We promote a healthy work/life balance across the organization. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working with us

We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.

Working for you

We want to protect your health, help you accumulate wealth and secure your future. We are therefore delighted to offer:

• Generous holiday allowance with the option to buy additional days
• Access to a competitive contributory pension scheme and life assurance
• Tax-free childcare support
• Parental leave options
• Health screening and private medical benefits
• Season ticket loan

About Us

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

Join Us

Purposeful Work
When you work with us, your work matters. You are part of an organization that nurtures your curiosity to stimulate innovation for the communities that we serve.
Growing Every Day
Like the communities we serve, you are on a constant path of discovery to shape your career and personal development.
Colleagues Who Care
You will be part of the Elsevier family. We will support your well-being and provide the flexibility you need to thrive at work and home.
Together, we create possibilities.
Join us

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Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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