Join the change. Electrify your future!
We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy—and we’d like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll find opportunities to grow your career here. You'll work with a team that's passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning. Help us create a cleaner energy future, and we’ll back you every step of the way as you build your career.
Join the change. Electrify your future.
About the role
Credit Optimisation Manager
As Credit Optimisation Manager, you’ll play a key role in shaping and continuously improving the credit and collections processes that support AGL’s retail customers. You’ll own the end-to-end credit collections operating framework, ensuring processes are efficient, well governed, scalable and designed to deliver strong customer, commercial and regulatory outcomes. Acting as a critical link between Credit Operations and Data & Intelligence, you’ll turn operational challenges and performance insights into practical, prioritised improvements. Using data to uncover root causes and opportunities, you’ll streamline processes, strengthen controls and embed changes that deliver measurable improvements in efficiency, quality and customer outcomes.
You’ll bring together stakeholders across the business to align priorities, clarify ownership and drive change from idea through to implementation. With a strong focus on continuous improvement, you’ll ensure enhancements are successfully embedded, benefits are measured and credit processes continue to evolve in line with AGL’s broader Credit & Affordability strategy.
What you'll be doing
- Own and govern the end-to-end Credit process framework, ensuring clear process architecture, controls, documentation, performance measures and continuous improvement.
- Drive data-led process optimisation, using performance insights and root-cause analysis to simplify processes, remove inefficiencies and identify opportunities for automation.
- Lead and prioritise the Credit improvement roadmap, translating operational challenges into clear business requirements and delivering measurable improvements in productivity, quality, risk and customer outcomes.
- Influence and align cross-functional stakeholders, partnering across Operations, Data & Intelligence, Technology and Risk to design, implement and embed sustainable process improvements.
- Champion strong governance and continuous improvement, ensuring processes and changes meet regulatory, legal and risk requirements while tracking benefits, building team capability and creating a high-performing improvement culture.
What you’ll bring
- Proven experience in end-to-end process optimisation and operational excellence, ideally within credit, collections, financial services, energy retail or another complex, regulated customer environment.
- Strong analytical and problem-solving capability, using data, performance metrics and root-cause analysis to translate operational challenges into measurable business improvements.
- Exceptional stakeholder leadership and influencing skills, with the ability to align Operations, Data, Technology, Risk and senior leaders around priorities and outcomes.
- Strong process governance and change capability, with experience embedding controls, managing risk and regulatory requirements, and successfully implementing sustainable process improvements.
- Commercial and people leadership capability, with experience prioritising investment based on value, risk and effort, tracking realised benefits, and developing high-performing, outcome-focused teams.
What's in it for you
- Flexibility and additional leave: Flexible working options, including hybrid work, plus an additional week of Recharge Leave for eligible employees and the option to purchase up to six weeks of additional leave.
- Benefits that support you and your family: 20 weeks’ paid parental leave for the primary carer, wellbeing initiatives, Employee Assistance Program support, Fitness Passport and access to health insurance discounts.
- Financial benefits and rewards: Employee discounts across energy, telco and solar plans, novated leasing, employee share programs, reward and recognition through Energise, plus a range of corporate and lifestyle offers.
- Learning and development: Access to study assistance and learning and development opportunities to help you continue building your career.
Bring your expertise in process optimisation, operational excellence and change leadership to a role where you can influence at scale. Join AGL and help build a simpler, smarter and more sustainable Credit & Affordability capability.
Apply today #LI-ZD1
Inclusion at AGL
At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers
AGL is proud to be a WORK180 Endorsed Employer for All Women.
At AGL, we use some AI-enabled tools to support recruitment administration. All hiring decisions are made by hiring leaders and Talent Solutions professionals, with human oversight throughout.
Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.
The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.
AGL does not accept agency submissions unless approval has been granted by a member of the Talent Solutions team. Candidates submitted by an agency without approval will not be considered by AGL.
Location
Docklands VIC 3008Job Family Group
Credit
