Customer Master Analyst

Main purpose of the role/Position Summary:

As an Entry-Level Customer Master Analyst, you will be an essential part of the order-to-cash cycle responsible for supporting business divisions by creating, managing and maintaining an accurate record of our global customer database. Your role involves collaborating with various departments, including sales, customer service, logistics, and finance, to ensure a seamless order-to-cash process. You will play a critical role in maintaining customer satisfaction, business division support, trade and revenue compliance and contributing to Trimble’s overall success.

Job Responsibilities:

•    Customer Data Management: Help manage the creation, maintenance, and accuracy of customer master records in our database. This includes capturing and updating relevant information such as contact details, billing and shipping addresses, and other pertinent data to ensure information is up-to-date.

•    Basic Data Validation: Identify and rectify discrepancies, inconsistencies or duplications in the system.

•    Collaboration: Work with cross-functional teams, including sales, marketing, finance, and customer service to gather and validate customer information. Communicate and interact both professionally and effectively to resolve data-related issues and provide support when required.

•    Compliance: Ensure compliance with company policies and procedures, as well as localization requirements when applicable, related to customer data and data privacy.

•    Escalation: Escalate unresolved or complex cases to team leadership for assistance.

•    Customer Satisfaction: Strive to meet or exceed customer satisfaction targets by addressing concerns promptly, demonstrating empathy, and contributing to a positive overall customer experience.