Handle customer queries through phone, email, WhatsApp, and support channels; resolve basic product and application issues; coordinate escalations with internal teams; follow up on resolutions; maintain support records; assist with onboarding and product orientation; identify recurring issues; and meet customer service targets.
Job Title: Customer Success / Customer Support Executive
Experience: Fresher to 6 Months
Location: Chennai
Work Mode: Work From Office
Employment Type: Full-Time
Job Summary
We are looking for a Customer Success / Customer Support Executive who will be responsible for assisting customers with their queries, resolving basic product-related issues and ensuring a positive customer experience.
The ideal candidate should have good communication skills in both English and Hindi, along with a customer-focused approach and willingness to learn.
Key Responsibilities
- Handle customer queries through phone calls, emails, WhatsApp and support channels.
- Understand customer concerns and provide appropriate solutions or guidance.
- Assist customers with basic product/application-related queries.
- Coordinate with the Technical, Product, and Internal Support Teams for issue resolution.
- Follow up with customers to ensure their issues are resolved within the expected timeline.
- Maintain proper records of customer queries, complaints, and resolutions.
- Provide basic guidance and support to customers regarding application features and processes.
- Escalate technical or complex issues to the concerned internal team.
- Ensure timely communication and follow-up with customers.
- Maintain a positive and professional relationship with customers.
- Support customer onboarding and provide basic product orientation when required.
- Identify recurring customer issues and communicate them to the relevant internal teams.
- Meet defined customer support and service-level targets.
Required Skills
- Excellent verbal and written communication skills in English and Hindi – Mandatory.
- Good interpersonal and customer-handling skills.
- Strong listening and problem-solving abilities.
- Comfortable communicating with customers over phone calls.
- Ability to understand and explain information clearly.
- Good follow-up and coordination skills.
- Positive attitude and willingness to learn.
- Ability to work effectively in a team environment.
Eligibility
- Qualification: Any Degree.
- Experience: Freshers to 6 months of experience in Customer Support, Customer Success, Telecalling, Client Servicing, or a similar role.
- Candidates with experience in BPO, Customer Support, Client Support, or SaaS/Software support will be an added advantage.
- English & Hindi communication skills are mandatory.
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