The Customer Success Specialist plays a critical role in driving customer retention and adoption for long-tail accounts through proactive engagement and collaboration with partners. This position focuses on renewal management, nurturing customer relationships, and leveraging internal data insights to improve customer experience and business outcomes. Fluency in multiple European languages is essential to support a diverse customer base.
Key Responsibilities:
Renewal Management: Ensure timely and accurate processing of subscription renewals for low-touch accounts via partners, minimizing churn.
Customer Nurturing: Maintain ongoing, value-driven communication with customers to reinforce product benefits and encourage continued usage.
Partner Enablement: Collaborate with distributor partners to streamline renewal workflows and provide guidance for customer success strategies.
Internal Data Research: Analyse customer usage data, renewal trends, and account health metrics to identify risks and opportunities for upsell or cross-sell.
Customer Education & Adoption: Share best practices, training resources, and product updates to drive increased adoption and utilization.
Issue Resolution: Address inquiries and resolve renewal-related challenges promptly, escalating complex cases when necessary.
Process Optimization: Contribute to improving internal processes for renewals, engagement, and reporting.
Core Objectives:
Retention & Renewal Success – Achieve high renewal rates for long-tail accounts.
Customer Value Realization – Ensure customers understand and leverage product capabilities.
Adoption Growth – Drive increased usage and engagement through proactive outreach.
Partner Collaboration – Enable partners with tools and insights for effective customer success.
Knowledge, Skills, and Experience:
Experience: 3–5 years in Customer Success, Renewals, or Account Management (preferably in SaaS or CAD industry).
Education: Bachelor’s Degree required.
Strong analytical skills for interpreting data and generating actionable insights.
Excellent communication and relationship-building abilities.
Ability to manage multiple accounts efficiently with attention to detail.
Collaborative approach to working with partners and internal teams.
Language Requirement: Fluency in at least one additional European language (e.g., French, Spanish, German).
Proficiency in CRM tools and other ERP.
Soft Skills:
Empathy & Customer-Centric Mindset: Understand customer needs and provide tailored solutions.
Proactive Engagement: Anticipate issues and act before they impact renewals or adoption.
Adaptability: Handle diverse customer scenarios and changing priorities effectively.
Time Management: Prioritize tasks and manage multiple accounts efficiently.
Problem-Solving: Resolve challenges quickly and creatively.
Clear Communication: Convey complex information simply and effectively across cultures and languages.
Collaboration: Work seamlessly with partners and internal teams to achieve shared goals.
Key Skills
At Tech Data, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What’s In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don’t meet every single requirement? Apply anyway.
At Tech Data, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.
