Provides Tier III network engineering support, serving as an escalation point for lower-level NOC teams. Reviews projects and changes, develops methods of procedure, troubleshoots routing and switching issues, coordinates WAN fault resolution, documents incidents, leads problem management and root-cause analysis, identifies network failure risks, evaluates architecture gaps, and reports NOC performance.
JD : Network Engineering - Tier III Support Services: ● Serve as a technical escalation point for lower-level NOC, such as Tier I and Tier II. ● Technical reviewer of NOC Tier II’s projects and changes. ● Develop / Review MoP for the NOC in executing change or troubleshooting an issue. ● Experience with routing and switching technologies and protocols including TCP/IP, IPv6, BGP and OSPF ● Knowledge in Firewalling concepts ● Good knowledge in IPv4 addressing & subnetting. ● Experience with Enterprise and Service Provider network hardware platforms and architectures, ● Experience working with Service Provider Teams for faults with WAN Circuits ● Document incident report, troubleshooting steps taken, and lessons learned. ● Lead Problem management tickets associated calls and coordinates to generate a Root Cause Analysis (RCA) report. ● Proactive identification of the potential point of failures and critical segments based on ticket or log trends. ● Recommendation/analyze any gap on architecture to enable Service Level Objectives (SLOs). ● Report NOC’s performance through Monthly Business Reviews
Hexaware Technologies Chennai, Tamil Nadu, IND Office
MCN Nagar Ext, MCN Nagar Extension, Thoraipakkam, Chennai, Tamil Nadu, India, 600097
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What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
