Manage both D365 F&O and CE/CRM solutions, providing functional support, enhancements, and data quality assurance while overseeing release management and operational reporting.
Functional D365 F&O (Finance & Operations) Support • Functional ownership for Order to Cash and Record to Report, including GL, AR, Billing & Invoicing, Payments, Bank & Cash Management, Reconciliation, Product & Price, Product Fulfillment (drop ship, returns, receipts), Tax, Period Close, and Consolidation. • L2/L3 production support, configuration changes, and minor enhancements (workflows, parameters, approvals, posting profiles, reason codes, product & price catalog). • Microsoft D365 F&O release management, including evaluation of One Version updates, hotfixes, and new features, with recommendations to Business and IT/Architecture. • Financial ISV and period end support, including posting corrections, close activities, and troubleshooting ISV add ons (e.g., SureTax, CertifyTax, RedMaple). • Financial data quality and reconciliation ownership, including master data, dimensions, customer/accounts, product/pricing/catalog, and reconciliation with upstream/downstream systems (CE/Dataverse, IPH F&O, payments, tax engines). Functional D365 CE / CRM Support • Functional ownership of Sales and Customer Service modules, including case management, agent experience, queues, routing, SLAs, and productivity features. • Customer 360 functional support, spanning Databricks pre processor logic and D365 Customer Insights – CDP (qualification & identity resolution, profile unification, enrichment, segmentation, and targeting & archiving). • L2/L3 production support and BAU enhancements, including fields, views, forms, Business Process Flows (BPF), security roles/teams, routing rules, macros, and agent scripts. • Microsoft D365 CE release management, including hotfixes and feature evaluation with recommendations to Business and IT/Architecture. • Functional support for Pet Registry, operational reporting, and user access, including data quality, Power BI reports, user security, ISV add ons, and functional input into integrations with F&O, Databricks, and partner systems.
Hexaware Technologies Chennai, Tamil Nadu, IND Office
MCN Nagar Ext, MCN Nagar Extension, Thoraipakkam, Chennai, Tamil Nadu, India, 600097
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What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
