Owns the strategy, vision, roadmap, discovery, development, and optimization of digital products and customer experiences. Uses data, customer research, OKRs, north star metrics, and competitive insights to prioritize high-value initiatives. Partners cross-functionally to deliver reusable, integrated solutions across web, mobile, voice, and human-assisted channels. Drives agile product delivery, product-market fit, adoption, engagement, growth, modernization, risk adherence, and continuous performance improvement.
At U.S. Bancorp India, we’re on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description#LI-DNI #DNI
Digital Product Managers at U. S. Bank are customer obsessed in defining and delivering the strategy and vision required for digital experiences to stay ahead of constantly evolving economic, competitive, technological, and customer needs. As a Digital Product Manager, you will:
-Ensures a data-driven approach to prioritize “building the right thing” that maximizes results for both end users and internal business partners.
-Relentlessly focused on ongoing measurement and optimization of digital experiences that support seamless self-service and human-assisted customer interactions.
-Advocates for reusability of capabilities to drive cost-effective scale and speed to market.
-Leverage market and competitive insights, customer needs, and internal business priorities to establish a digital product vision.
-Vision includes definition of best-in-class, future-state user experience journey and role of experience in delivering competitive differentiation.
-Align digital product vision across other enabling functions to establish an integrated delivery roadmap.
-Regularly re-evaluates priorities during planning to optimize capacity against user and business value creation.
-Leverages OKRs (Objectives and Key Results) to drive roadmap priorities.
-Integrate digital products, platforms and capabilities to drive business value through an enhanced user experience.
-Advocates for the reusability and modernization of digital platforms and capabilities across the enterprise to improve speed to market, operational efficiency, risk / compliance adherence.
-Drives digital product development by actively managing the roadmap through the agile delivery lifecycle.
-Leverages Discovery to evaluate the best, most valuable ideas with customer centricity skillset.
-Enable the cross-channel strategy (e.g., web, mobile, voice, in person etc.) by delivering integrated digital solutions that drive adoption, engagement and growth across both digital and human customer interactions.
-Identifies initial and ongoing digital product-market fit through partnering with cross-functional teams to deliver best-in-class research deliverables such as research briefs, personas, story maps, prototyping, product chartering, and mapping experiences.
-Develops north star metric (NSM) to connect business outcomes to customer value and unify the team and stakeholders against a singular goal.
-Continuously measures actual results against target NSM to manage performance and drive progress against product vision and strategy.
-Leverage NSM and leading indicators to optimize execution and ensure teams remain focused on highest value work.
-Ensures a data-driven approach to prioritize “building the right thing” that maximizes results for both end users and internal business partners.
-Relentlessly focused on ongoing measurement and optimization of digital experiences that support seamless self-service and human-assisted customer interactions.
-Advocates for reusability of capabilities to drive cost-effective scale and speed to market.
-Leverage market and competitive insights, customer needs, and internal business priorities to establish a digital product vision.
-Vision includes definition of best-in-class, future-state user experience journey and role of experience in delivering competitive differentiation.
-Align digital product vision across other enabling functions to establish an integrated delivery roadmap.
-Regularly re-evaluates priorities during planning to optimize capacity against user and business value creation.
-Leverages OKRs (Objectives and Key Results) to drive roadmap priorities.
-Integrate digital products, platforms and capabilities to drive business value through an enhanced user experience.
-Advocates for the reusability and modernization of digital platforms and capabilities across the enterprise to improve speed to market, operational efficiency, risk / compliance adherence.
-Drives digital product development by actively managing the roadmap through the agile delivery lifecycle.
-Leverages Discovery to evaluate the best, most valuable ideas with customer centricity skillset.
-Enable the cross-channel strategy (e.g., web, mobile, voice, in person etc.) by delivering integrated digital solutions that drive adoption, engagement and growth across both digital and human customer interactions.
-Identifies initial and ongoing digital product-market fit through partnering with cross-functional teams to deliver best-in-class research deliverables such as research briefs, personas, story maps, prototyping, product chartering, and mapping experiences.
-Develops north star metric (NSM) to connect business outcomes to customer value and unify the team and stakeholders against a singular goal.
-Continuously measures actual results against target NSM to manage performance and drive progress against product vision and strategy.
-Leverage NSM and leading indicators to optimize execution and ensure teams remain focused on highest value work.
Basic Qualifications
-Digital Product Management experience
-Digital Product Management experience
Preferred Skills/Experience
-Expertise on the critical interdependencies among product model system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results using business metrics, key performance indicators, design systems, service blueprints, and reusability
-Ability to anticipate shifting market priorities, internal and external customer needs in a manner that consistently adds value
- Strong customer centricity to implement strategies and techniques used to ensure that customers have a positive experience with the organization's products and services at every touch point
- Knowledge of technical aspects of software products; ability to design, configure and integrate technical aspects of software products
-Knowledge of processes, tools and techniques for assessing and controlling an organization's exposure to risks of various kinds; ability to apply knowledge of risk management appropriately to diverse situations
-Preferred skills: product PnL, product strategy, vision and planning, digital products and platforms, product discovery, product build and development, agile ways of working, channel alignment and management, adoption, customer experience research, insight and execution, go to market and sales channels, performance measurement and optimization, marketing and analytics
-Expertise on the critical interdependencies among product model system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results using business metrics, key performance indicators, design systems, service blueprints, and reusability
-Ability to anticipate shifting market priorities, internal and external customer needs in a manner that consistently adds value
- Strong customer centricity to implement strategies and techniques used to ensure that customers have a positive experience with the organization's products and services at every touch point
- Knowledge of technical aspects of software products; ability to design, configure and integrate technical aspects of software products
-Knowledge of processes, tools and techniques for assessing and controlling an organization's exposure to risks of various kinds; ability to apply knowledge of risk management appropriately to diverse situations
-Preferred skills: product PnL, product strategy, vision and planning, digital products and platforms, product discovery, product build and development, agile ways of working, channel alignment and management, adoption, customer experience research, insight and execution, go to market and sales channels, performance measurement and optimization, marketing and analytics
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Posting may be closed earlier due to high volume of applicants.
This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.
Similar Jobs
Fintech
Owns digital product strategy, vision, roadmaps, discovery, development, and optimization. Uses customer research, market insights, OKRs, north star metrics, and performance indicators to prioritize high-value work and improve digital experiences across web, mobile, voice, and human-assisted channels. Partners cross-functionally to integrate reusable platforms, manage agile delivery, drive adoption and engagement, and align product outcomes with customer and business value.
Top Skills:
Agile
Cloud • Fintech • Food • Information Technology • Software • Hospitality
Provide frontline support for Toast Payroll & Tax via chat, voice, and casework. Resolve payroll and tax issues, troubleshoot calculations and configurations, guide customers through payroll workflows, collaborate with operations teams, protect confidential data, and support process improvements while meeting SLAs in a 24×7 rotational shift model.
Digital Media • Information Technology • News + Entertainment
Independently leads data analytics and business intelligence initiatives, combining complex data sources to generate actionable insights. Performs exploratory analysis, hypothesis testing, forecasting, and LLM model development. Communicates findings through executive presentations and data visualizations while ensuring data integrity and compliance. Partners with business stakeholders to define technical requirements and applies emerging analytics, statistics, and machine learning techniques to business challenges.
Top Skills:
SparkDatabricksLarge Language ModelsMicrosoft PowerpointSQL
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
