Engineer - Customer Application Engineering

Roles and Responsibilities

• Be responsible for the identification of project spare parts, life-cycle status and replacement strategy in the Global Parts catalog within the Power Conversion Parts Organization.

• Communicate with customers to convert quote and order requests into deliverable applicable part(s) by researching drawings, renewal parts books, databases, catalogs and other available sources for accurate product configuration.

• Proactively identify spares for past projects, categorize spares by customer function criticality.

• Perform Project obsolescence studies

• Verify applicability and fit of critical customer requests to application.

• Communicate with engineering groups to improve internal record accuracy and document replacement strategies for obsolete parts.

• Provide support to internal and external customers in support of sales initiatives.

• Identify newly created part numbers and accurately complete part definition attributes in a timely manner.

• Maintain engineering part definition attributes required to process requests for parts.

• Contact qualified Vendors in order to identify/ or validate part definition, life-cycle status, price, availability and replacement part if part is defined as obsolete.

• Collaborate across the business including, Spares and Repairs, Engineering, Sourcing, Order Management and Global Field Sales teams.

• Provide technical input pertaining to the part substitution / interchangeability process

Qualification/ Requirements

• Bachelor’s Degree from accredited college / university in Electrical Engineering or Electronic or Instrumentation Engineering.

• 1 - 3 years of relevant experience

• Technical knowledge on Industrial Drive systems (LV/MV), PLC Systems, etc,.

• Experience in design engineering, field engineering, manufacturing, shop assembly or spares/ replacement parts involvement.

• Experience in O&G or offshore or Marine or Metal industry or Renewables

• Writing, Reading and Verbal English Fluency required.

• Ability to read and write technical specifications.

• Ability to translate and interpret BOM into orders and parts.

• Excellence in Customer Service.

• Commercial awareness.

• Ability and willingness to travel as required.

Desired Characteristics 

• Ability and willingness to travel as required..

• Prior experience with Teamcenter or current PLM systems.

• Ability to read drawings and have familiarity with BOM structures.

• Aptitude with analytical tools (ex. Excel, Access and PowerPoint); specific skills should include: data-mining,pivot tables and data Manipulation.

• Strong problem solving skills.

• Strong attention to detail.

• Strong oral and written communication skills.

• Strong interpersonal and responsive skills.

• Cross functional, ability to work on matrix environment, and international team experience.

• Be able to work within a team environment.

• Demonstrated technical aptitude and business acumen