Engineer - IT Support

The ePlane Company is at the forefront of India's urban air mobility revolution. Incubated at IIT Madras, we are a deep-tech startup dedicated to designing and building the world's most compact electric flying taxi. Our mission is to make door-to-door flying a reality, drastically reducing commute times and de-congesting our cities for a cleaner, greener future. We're a passionate team of engineers, designers, and visionaries working on cutting-edge technology, and we're looking for brilliant minds to help us take flight.

We are seeking someone who’s interested in getting their hands on everything from user support, device management, server operations, to security basics. The selected person will have to work and own things end-to-end with the ability to point out gaps in IT policy if there are no frameworks and suggest changes as required

• Set up, configure, and maintain employee endpoint devices from laptops, desktops, peripherals
  

• Manage software installation, OS updates, and device inventories
  

• Be the first point of contact for IT issues across the organisation including diagnosis, resolve, or escalate
  

• Maintain an asset register and ensure devices are tracked and accounted for
  

• Assist in setting up and maintaining on-premise servers and HPC systems
  

• Monitor HPC health, storage usage, and uptime including flagging issues before they become outages
  

• Follow and enforce IT security policies set by the IT Manager
  

• Assist in onboarding and offboarding employees
  

• Support periodic audits and security reviews
  

• 3+ years of hands-on IT experience in a corporate or startup environment
  

• Working knowledge of Windows and Linux operating systems
  

• Comfortable setting up and troubleshooting desktops, laptops, and network equipment
  

• Basic understanding of networking
  

• Exposure to server administration or virtualisation
  

• Exposure to Google Workspace administration