IT Support Engineer

A System Administrator/Engineer is responsible for the day-to-day operations, 

maintenance, and troubleshooting of IT systems and infrastructure. 

We offer a variety of tasks in expanding and improving our solution, from deployment to End 

user support and management of operations related challenges. As part of a powerful team, 

you can contribute to parts of Hapag-Lloyd's critical core systems to make a difference

KEY RESPONSIBILITIES & TASKS 

Windows & System Administration: 

 Manage, maintain, and optimize Windows client environments (10 & 11). 

 Perform patch management, configuration, and security hardening of systems. 

 Troubleshoot complex OS-level issues, performance bottlenecks, and service failures. 

Asset & Inventory Management: 

 Maintain accurate and up-to-date IT asset inventory records, including procurement, 

assignment, movement, and retirement. 

 Utilize Excel-based tools and macros for tracking and reporting asset movement. 

 Implement and manage RFID device systems, including setup, monitoring, and 

integration with asset tracking software. 

Technical Support & Issue Resolution 

 Provide first and second-level support to end users for hardware, software, network, 

and system-related issues. 

 Diagnose, troubleshoot, and resolve desktop, laptop, printer, and mobile device 

problems. 

 Manage support tickets using ITSM tools (Jira, ServiceNow), ensuring timely 

resolution within defined SLAs. 

 Offer remote and on-site support depending on issue criticality and user location. 

Reporting & Documentation: 

 Generate compliance, audit, and inventory reports using Excel, PowerShell, and Azure 

tools. 

 Create and maintain up-to-date standard operating procedures (SOPs), system 

diagrams, and asset logs. 

 Creating SLA metrics and following up on ITIL process to manage the IT Service 

Delivery system for self and team 

User Onboarding & Offboarding 

 Coordinate with HR and other teams to deliver a smooth IT onboarding experience. 

 Conduct IT induction or training for new users on systems, tools, and IT policies. 

 Collect and deprovision IT assets, disable accounts, and revoke access during 

offboarding. 

Preventive Maintenance & Monitoring 

 Perform regular system health checks as part of IT Systems (AV/Conferencing device/ 

Server room maintenance and monitoring). 

 Proactively identify recurring issues or user pain points and recommend 

improvements. 

 Monitor user hardware/software lifecycle and flag upgrades/replacements as needed. 

Compliance & Policy Enforcement 

 Educate users on acceptable use policies, security practices, and data handling 

procedures. 

 Support audit activities by providing logs or configuration details when requested. 

 Ensure systems adhere to endpoint security standards and report non-compliance. 

WORK EXPERIENCE 

 Hands on experience in Windows system administration and IT operations for End 

point computing. 

 Strong hands-on knowledge of PowerShell scripting, batch files, and Excel macros. 

 Proven experience with Azure Active Directory, Intune, and MDM/Compliance 

management. 

 Solid understanding of Windows automation techniques and scheduled task 

management. 

 Experience managing RFID devices and management consoles (e.g., Zebra, Impinj, 

or similar platforms). 

 Proficiency in IT asset lifecycle management and inventory tracking systems. 

 Good knowledge of group policies, Active Directory, DNS, DHCP, and user access 

controls. 

EDUCATION & QUALIFICATIONS 

 Bachelor’s or master’s degree in computer science, Engineering, or related discipline 

 English language – expert proficiency (additional languages are beneficial) 

 Microsoft Certified: Azure Administrator Associate / Microsoft System Administrator 

Technology Certification 

 ITIL Foundation (Preferred) 

 Knowledge of RFID inventory platforms or custom integrations 

 Basic understanding of database/reporting tools (e.g., SQL, Power BI – optional but 

desirable)