Enterprise Platform Engineer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

We are seeking an experienced Enterprise Platform Engineer to manage, maintain, and optimize a suite of enterprise tools and platforms. In addition, act as a level 3 escalation point for our Managed Service Provider and implement enhancements and project delivery requests. This role is central to ensuring seamless connectivity across systems, enhancing productivity, and maintaining the operational integrity of enterprise tools and platforms.

Key Responsibilities:

• Delivers expert-level administration, customization, and troubleshooting of Jira and Confluence platforms
• Experience in supporting Microsoft Exchange Online and Exchange Server (2016/2019), with expertise in email flow, routing (MX records), spam filtering, and Microsoft 365 security policies.
• Responsible for the configuration, maintenance, and troubleshooting of IIS and Apache web servers to ensure optimal performance, security, and availability.
• Provides advanced troubleshooting, performance tuning, and high-availability support for SQL Server environments, ensuring database integrity, security, and optimal operation
• Experience with Power Automate, PowerShell, SharePoint, Globalscape, and Mimecast is considered an asset for supporting automation, collaboration, and secure file/email management workflows.
• Collaborate with cross-functional teams to understand requirements and implement improvements for scalable and repeatable processes.
• Monitor tool usage to help define licensing needs and guide cost optimizations efforts.

Minimum Requirements:

• This role requires availability to work in alignment with U.S. Eastern Time Zone (7:00 PM – 4:00 AM IST)
• Bachelor’s degree in Computer Science, Information Technology, or a related field; equivalent work experience may be considered.
• 3+ years working with enterprise tools and managing complex integrations for large organizations.
• Strong analytical, problem-solving, and documentation skills.
• Excellent communication with the ability to collaborate effectively with technical and non-technical teams to resolve incidents and improve services.
• Demonstrated ability to drive change and implement process improvements.
• Certification with ITIL Foundations or familiarity with ITIL processes and ServiceNow ticket management workflows.
• Ability to work collaboratively in an Agile and DevOps environment.

#LI-GR1

#LI-Virtual

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.