Entitlement Representative

We are looking for an Entitlement Representative to join our Global Order to Cash – Entitlement team in Chennai.

This is an amazing opportunity to grow your customer facing experience by supporting our international customers to receive timely access to Clarivate's web-based products and services by managing trials, new business setups, and renewals.

About You

• Must have a bachelor’s degree in any subject specialization that supports the role. 
• Minimum 2 -5 Years overall experience in internal, external stake holder and customer handling specifically in Salesforce CRM.
• Strong communication skills (written, oral, presentation) with the field, account management, customers, and internal management.
• Knowledge of Microsoft Office, Intermediate to Advanced Access and Excel Skills.
• Knowledge of web product delivery and processes.

It would be great if you also had . .

• Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve standard and complex client issues, improving service offerings.
• Ability to achieve thoroughness and accuracy when accomplishing a task.
• Ability to listen effectively and obtain necessary information to do transact successfully within the business sectors.
• Driven towards operational excellence and achieve quality in everything you do
• Working knowledge of CRM, preferably Salesforce Configure-Price-Quote (CPQ)
• Strong organizational skills

What will you be doing in this role? 

• Responsible for ensuring correct, complete access to all Clarivate web products and providing direct support to all contract and trial customers.
• Process information from Salesforce.com or via email and interact with Sales and other Clarivate groups as needed to ensure contract or trial setup information is complete and accurate.
• Transact accurate product access for customers within established SLAs, ensuring that all customers receive welcome emails.
• Aid in the ongoing support of customer accounts, including handling changes and amendments.
• Assist in resolving incoming queries promptly, demonstrating a high level of professionalism and strong communication skills.
• Follow Clarivate’s audit and compliance controls.

About the Team   

The Entitlement’s team is part of our Global Order to Cash (OTC) organization which includes Order Management, Billing, Collections and Cash Applications. Each group collaborates to provide transparency on our end-to-end processes and performance, working to a high standard in order to meet our customer expectations.

Hours of Work  

Monday to Friday- rotational shifts covering APAC, EMEA and US hours.

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.