Head of Operations – Accounts receivables

Create a better future!

Do you want to make a difference in the world and contribute to a sustainable future? We believe we can develop technology and gain the knowledge to make that difference. We have launched our ambition, Mission Zero – enabling our customers to move towards zero emissions in mining We need your leadership skills, curiosity, and drive for change to fulfil our goal. Together, we enable our customers to produce the materials needed for a better future

Your responsibilities:

Accounts Receivable Management:

• Oversee the overall performance of the accounts receivable team and ensure all SLAs and KPIs are met in accordance to the agreement.

• Monitor and track timely billing, cash application, reconciliation and month end close procedures.

• Supervise the regional collections team in FSS, partner with business and regional finance stakeholders and ensure collection targets are met.

• Prepare the weekly/monthly KPI reports and provide insights on collection trend and progress, proactively highlight challenges/risks and suggest innovative solutions.

• Continuously coach and train the collections team, review performance and provide guidance.

• Develop the monthly performance dashboard and other AR metrics as requested by the stakeholders, actively participate in the monthly reviews with finance heads.

• Ensure adherence to collection policy and initiate appropriate actions to ensure full compliance to the AR policy.

• Continuously evaluate the collections process and recommend best practices & approach including other alternatives.

• Evaluate and recommend proper accounting policies and procedures for O2C.

• Closely engage with business and finance stakeholders to agree on actions required to clear aged receivables.

Collections:

• Manage Collections, Dispute Resolution and Reporting. Responsible for all accounts receivable duties for Key clients.

• Resolve credit balances & delinquent account problems; Responsible for transaction processing and meeting the required productivity target. Handling queries and resolving issues pertaining to invoices.

• Design and Drive Process Metrics, Organizes and maintains up to date financial records. Review daily ageing report and address accounts (60+, 90+,360+) days past due, Follow-up to ensure all actions are completed in order for payment to be made, Continuously work to improve A/R processes through technology or quality improvements. Handling daily calls for critical customer in order to bring down the 90+ AR and bad debts.

• Solely responsible for adhering to the job policies and meet the SLAs on daily basis and respond to Customer queries on timely manner.

• Responsibility involves handling escalation calls, performance reports and individual performance tracking.

• Generate accounting statements and reports. Research on cash receipts, coding and posting of receipts. Oversees client accounts, accounts receivable write-offs and payment reversals. Researches and apply unallocated cash.

• Manage customer dunning and statement process in accordance with standard policy, Prepare weekly and monthly reports and escalate all delays to internal groups as appropriate, Collecting and analyzing quantitative data, Provides monthly financial and management reports as needed.

• Provide reconciliation on Past Due accounts to assist in resolution of balances

What you bring

• Qualification: Postgraduate

• Minimum 18 years' experience in AR

• Through knowledge of the accounting systems.

• Ability to interact and lead multiple customers across the globe and handle issues

• Experience to continuously look for opportunities to improve metrics and the validation of the data

• Proven analytical and numerical ability

• Validated presentation and interpersonal skills with flexibility in work hours

• Good analytical skills, with ability to work under pressure situations.

• Good written and verbal communication skills

What we offer

• Competitive benefit package including Health Insurance, Personal Accident / Disability, Group Term Life Insurance, Annual health check-up, and voluntary insurance options.

• Time to recharge through 30 days PTO (with up to 10 days carry forward as Earned Leave stock)

• Work-life balance with a flexible work schedule so you can focus on professional and personal priorities.

• Financial support for continuing education

• Employee Assistance Program

• A global network of supportive colleagues & growth opportunities

• We encourage applicants of all backgrounds and perspectives to apply-the more diverse our employees are, the stronger our team

• As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is. In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, marital status, number of children, and photographs from your application materials.

FLSmidth is a full flowsheet technology and service supplier to the global mining and cement industries. We help our customers to improve performance, lower operating costs and reduce environmental impact. – for more information please visit FLSmidth.com/careers.