HR Generalist

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

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Job Description

Job Title: HR Generalist
Location: Chennai

Summary:

We are looking for a qualified, passionate and resourceful HR professional who can ensure a smooth and efficient business partnership. As HR Generalist, you will have both administrative and strategic responsibilities in supporting our business objectives by providing expert HR guidance and solutions. You will partner closely with business leaders, managers and teams to drive organizational effectiveness, talent development, and employee engagement.
 

Key Responsibilities:
 

- Support and partner business units & teams including stakeholders like leaders, managers and employees to address workforce or business needs and to run efficient HR programs, tasks and initiatives (including but not limited to Compensation and Benefits, Employee Relations, DEI, Operations, Learning & Development, Mobility, and Talent Acquisition).
- Provide consultation and coaching to business stakeholders through the HR Business Partnership model and participate in development of HR objectives and systems, including metrics, queries, and ongoing reports for company requirements.
- Provide a dedicated and effective HR advisory service to employees that covers multiple dimensions of HR including talent management, employee conduct and capability, grievances, organizational changes, and all other employee-relations matters in compliance with all organization & HR policies.
- Be the primary backup for the HR Coordinators, including for payroll processing, background validation and checks, employee letter requests and reports & database management.
- Handle all administrative tasks for employee onboarding, new-hire orientations, employee offboarding, and audits for accuracy and compliance.
- Assist in employee and stakeholders communication and ensure total compliance with local and national regulations and applicable employment laws. 
- Be the agent for delivering exceptional employee experience.

Expectations for this job profile:

- Work with limited guidance on larger projects and assignments that have a direct impact on immediate team's results. 
- Apply learned techniques and contribute to analysis needed to solve problems.
- Build working relationships with all stakeholders and peers to resolve problems through effective collaboration. 
 

Minimum Requirements:

- Any Bachelor's degree and Masters in Human Resources Management or a related field.
- 3-5 years of experience in a generalist HR role, preferably in a SaaS software company.
- Strong understanding of HR best practices and labor laws.
- Excellent communication and interpersonal skills, ethics and cultural awareness.
- Ability to build strong working relationships with business leaders and employees.
- Aptitude for problem-solving and analytical skills and a thorough knowledge of HR procedures & policies.
- Proficiency in HR software and systems and ability to learn new technical systems as required.
 

Desirable Skills:

- Proven success working in an HR department
- Experience in a fast-paced, high-growth environment.
- Resourceful mindset and strong attention to detail.
- Experience with employee engagement initiatives and surveys.
 

If you are a passionate HR professional with a proven track record of success, we encourage you to apply for this exciting opportunity.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.