IT Change Manager

Create a better future!

Do you want to make a difference in the world and contribute to a sustainable future? We believe we can develop technology and gain the knowledge to make that difference.  We have launched our ambition, Mission Zero – enabling our customers to move towards zero emissions in mining We need your leadership skills, curiosity, and drive for change to fulfil our goal. Together, we enable our customers to produce the materials needed for a better future.
 

Responsibilities

Change Management Process Oversight

• Own and govern the end-to-end Change Management process, ensuring adherence to ITIL best practices.

• Review, assess, and authorize Change Requests (CRs) based on impact, risk, and urgency.

• Ensure all changes follow proper documentation, testing, and validation procedures before deployment.

• Develop and maintain change management policies, procedures, and documentation

• Provide coaching and guidance to change requestors and implementers

Change Approval & Risk Management

• Lead Change Advisory Board (CAB) and Emergency CAB (ECAB) meetings, ensuring structured decision-making.

• Evaluate potential risks, conflicts, and dependencies before approving or rejecting changes.

• Work with technical teams to define rollback plans and contingency measures for high-risk changes.

Stakeholder Communication & Coordination

• Collaborate with IT teams, business leaders, and external vendors to coordinate changes seamlessly.

• Ensure timely communication of change schedules, impacts, and resolutions to relevant stakeholders.

• Act as the primary escalation point for change-related issues and conflicts.

Compliance & Continuous Improvement

• Ensure changes align with organizational policies, regulatory requirements, and security guidelines.

• Monitor and report on Change KPIs, success rates, and failed changes, identifying areas for process improvement.

• Conduct Post Implementation Review(PIR) and lessons-learned sessions to refine processes.

ITSM & Automation

• Utilize IT Service Management (ITSM) tools (ServiceNow, etc.) to track and manage changes.

• Implement automation and workflow improvements to enhance the efficiency of change processes.

What you bring

• Bachelor’s/Master’s degree in IT, Computer Science, Business, or related fields

• ITIL v4 Foundation Certification (Required)

• Advanced ITIL certifications in Change Management or Service Transition (Preferred)

• Project Management (PMP, PRINCE2) or Agile certifications (a plus)

• 5+ years of experience in Change Management or IT Service Management (ITSM)

• Strong background in ITIL-based service operations and enterprise IT change governance

• Experience working with large-scale IT environments, cloud, and infrastructure changes

• Hands-on experience with ITSM tools (ServiceNow, BMC Remedy, Jira, etc.)

What we offer

• Competitive benefit package including Health Insurance, Personal Accident / Disability, Group Term Life Insurance, Annual health check-up, and voluntary insurance options.

• Time to recharge through 30 days PTO (with up to 10 days carry forward as Earned Leave stock)

• Work-life balance with a flexible work schedule so you can focus on professional and personal priorities.

• Financial support for continuing education

• Employee Assistance Program

• A global network of supportive colleagues and growth opportunities

• We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is.  

• As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is. In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, marital status, number of children, and photographs from your application materials.

FLSmidth is a full flowsheet technology and service supplier to the global mining and cement industries. We help our customers to improve performance, lower operating costs and reduce environmental impact. – for more information, please visit FLSmidth.com/careers.