IT Helpdesk/Desktop Support analyst

Job Description – IT Helpdesk/Desktop Support analyst

Key Responsibilities

• Active Directory & Identity Management
  • User account creation, deletion, password resets, and account extensions.
  • Generate and provide Active Directory reports as required.
  • Deletion inactive user accounts using reports and PingID.
  • Manage Multi-Factor Authentication (MFA), Self-Service Password Reset (SSPR)
• Microsoft Exchange & Office 365 Administration
  • Create, modify, and delete mailboxes, distribution lists, and shared mailboxes.
  • Domain, user, and mailbox provisioning.
  • Troubleshooting MS Office (Outlook & Teams) issue.
• End-User Support
  • Provide technical support for desktops, laptops, printers, hardware and application support (MS Teams, MS Office suite).
  • Configure new systems and troubleshoot OS issues (Windows & Mac).
  • Set up new user accounts, system access 
  • Install and update applications, drivers, and security patches.
  • Maintain IT documentation and service tickets.
  • Collaborate with vendors for issue resolution and escalations.

 

 

Responsibilities

• Required Skills & Experience
  • Operating Systems: Windows 10/11, macOS
  • Microsoft 365: Outlook, Teams, Excel, Word support.
  • Remote Tools: Remote Desktop, LogMeIn Rescue.
  • Understanding of basic networking (TCP/IP, DNS, DHCP)
  • Ticketing Systems: Experience with Jira, or similar platforms

Qualifications

Qualifications

• Bachelor’s degree.
  • 5 years of experience in IT/desktop support or helpdesk
  • Strong problem-solving and troubleshooting abilities.
  • Ability to work independently and collaboratively.
  • Professional communication and client-handling expertise.

 

Soft Skills

About UsAt Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.