IT Infra Operations Manager

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Task description

• Provide Operational guidance to ITIL Service disciplines, covering Incident, Problem and Change Management.
• Works with Head of IT to establish standards and best practices for managing internal infrastructure, including network, access rights, desktops, servers and End user services.
• Implement policies/standards to improve the quality and efficiency of support services based on ITIL methodology.
• Works closely with the Infra team and other Specialist to ensure a timely, robust and comprehensive day to day operational functionality.
• Responsible for overall system and infrastructure availability and develop a resilient infrastructure to reduce failures.
• Ensures that systems, processes and methodologies are maintained, followed to ensure effective monitoring, control and support of service delivery.
• Ensures management and delivery of critical and priority issues allocated within aggressive delivery times.
• Monitors and evaluates the efficiency and effectiveness of infrastructure service delivery methods and procedures.
• Plan and suggest upgrades needed to maintain service levels for all Infra functions.
• Maintains server uptime consistent with Business goals and metrics.
• Maintains a schedule of formal service reviews with key stakeholders and management of the key 3rd party providers who provide the IT operational service.
• Provide occasional out of hours support, if needed.
• Review daily, weekly & monthly reports sent and provide feedback and improvements to all the functional teams.

Who You Are

Education / Qualifications

• Degree in IT or related discipline
• ITIL Service delivery manager qualifications (Desirable) Experience Functional:
• In depth ITIL Knowledge
• At least 15 years’ experience of managing a similarly sized team.
• 5 years of appropriate experience supporting IT infrastructure and service delivery.
• Good understanding of Server & desktop hardware/ operating systems, networks, firewalls and load balancers, telecoms, etc.
• A probing and analytical approach with the ability to pre-empt potential problems and identify inefficiencies.
• A very strong customer orientated approach with a delivery bias.
• Ability to prioritize and allocate resource/effort appropriately.
• Experience of working with 3rd party service providers
• Proactive team player Technical:
• In depth knowledge of Server, Backup and Storage Infrastructure
• Proficient knowledge of Networking technologies and concepts.  
• Good understanding of VMWare/Hyper V
• Good understanding of IT security and Data protection
• Good understanding of Cloud technology
• Exposure to MS Office, MS SharePoint and Other Microsoft tools.

Other:

• Strong interpersonal skills, able to communicate across a broad spectrum of users.
• Excellent oral, written and presentation communication skills.
• Ability to manage through organizational change.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.