ITSM Analyst

Generix Group is a leading SaaS vendor specializing in Collaborative Supply Chain solutions that enable the seamless exchange of goods and data across the globe between suppliers and customers, all while responsibly managing their flows. Its platform of innovative digital services optimizes the management of physical flows, by coordinating the entire supply process, from production to delivery, thanks to its WMS, TMS, RMS and VMI solutions; as well as logical and financial flows, by integrating the systems of all players in the chain, from order to payment, with its e-invoicing, e-reporting, EDI, P2P and O2C solutions.

Generix Group creates a distinctive ecosystem designed to cater to its customers, ensuring top-notch performance and sustainability, connecting all global players in retail, industry and services, and fostering the transition toward greater digitalization and energy efficiency. With nearly 850 dedicated employees, Generix Group provides day-to-day support to over 4,500 companies across more than 60 countries, processes over 500 million invoices, handle more than 40 million order lines each month, and manage 8 million EDI messages daily. Our clientele includes Danone, FM Logistic, Fnac-Darty, Essilor, and Ferrero.

The Service Management Analyst responsibilities are:

- Monitor and troubleshoot the performance of the ServiceNow environments (Dev, Test, and Production Instances). Conduct routine ServiceNow ITSM and Core platform health assessments, ensuring peak performance and availability. Provide assessment report to Platform Owner or Gov Stakeholder;

- Manage user access, roles, and permissions;

- Perform regular platform updates and patches, ensuring system stability and security compliance;

- Act as a subject matter expert on ServiceNow platform capabilities, providing guidance and recommendations to stakeholders and Business teams (Front and backoffice teams);

- Configure and maintain ServiceNow integrations with third-party systems, ensuring data integrity and seamless communication;

- Assist in the deployment and post-deployment activities for ServiceNow projects, including configuration management, release planning, and validation testing;

- Document project-related configurations, customizations, and integrations, capturing lessons learned and best practices for future reference.
 

MAIN RESPONSIBILITIES

- Perform the day-to-day administration of the ServiceNow platform;

- Manage lifecycle upgrades, oversee the integration with new systems, and support end users;

- Continuously evaluate emerging ServiceNow features;

- Propose and implement enhancements aligned with organizational goals.

- Level 4/5 in Computer Science, Electronic or similar. Degree in Information Technology, Mathematics or similar will be a plus; 

- At least 1 years experience in ServiceNow Platform Administration;

- Certifications in ServiceNow System Administration (CSA) and/or ITIL 4.0 is a plus;

- Ability to work well in a team and sense of initiative;

- Advanced level in English.

- Hybrid Working Policy

- Attractive compensation package;

- Excellent work conditions and environment (Centro Empresarial Lionesa).

Generix is committed to build an inclusive environment, in which diversity and equity are truly part of our culture, so all our positions are open to people with disabilities.

Generix will process your personal data in the context of your application. You have the right to access, correct, delete and object to information about you. For this, please send your request to [email protected]. For more information, please see the Privacy Policy available at www.generixgroup.com.

For more information, please check our website: www.generixgroup.com/pt