Lead Engineer

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

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Job Description
Job Title: Lead Engineer
Department & Team: Analytics & Reporting Team
Reports to: Karthika PM
Location: Chennai
Summary:

The Genesys Cloud Reporting team is looking for a talented engineer for backend development with 4+ years of experience. We build a cloud-based contact-center and communications platform that’s growing incredibly fast. 

About you:

· You have a firm understanding of backend development, including Java, REST API and NoSQL solutions.

· You are a strong problem solver with desire to make significant contributions. 

· You are curious and keep abreast of new tools and technology. 

· You have good written and verbal communications skills.

· You are a resourceful and detail-oriented developer.

· You can prioritize tasks and work independently when provided with relevant information.

· The ideal candidate would also have experience with:

◦ Amazon Web Services (Dynamo, S3, SQS, SNS, etc.)

◦ Git

◦ Jenkins

◦ Redis

◦ Maven

◦ Serverless Concepts

Successful Technical Lead at Genesys will:

· Understand why application logging and application metrics are important and believe this to be a first class component of new development.

· Be a talent multiplier that gets the team around them to excel and perform well.

· Be driven to get results and not let anything get in their way.

· Be proactive and anticipate/handle most issues.

· Exhibit a strong backbone and challenge the status quo when needed.

· Demonstrate a high level of curiosity and keep abreast of the latest technologies.

· Show pride of ownership and strive for excellence in everything they do.

What you will do while working with us:

· Work with team members to design, develop, and test features that meet the business needs of our customers and exhibit features that include high scalability, availability and reliability.

· Jump into various complex code-bases, understand them, and develop features and bug fixes in a fast-paced environment.

· Demonstrate the capacity to generate good software design and clean code efficiently and with few bugs.

· Exhibit thoroughness in evaluating all aspects of a solution, including localization, licensing, scalability, memory management, bandwidth, latency, automated testing, security, and compliance.

· Perform collaborative code reviews with other developers.

· Write and maintain unit, integration, and acceptance tests.

· Stay current with industry developments and new trends.

· Recommend new technologies as components of a solution when appropriate.

· Understand & comply with Security and Privacy Laws.

· Adhere to Genesys Code of Business Conduct and Ethics.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.