This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Aruba is an HPE Company, and a leading provider of next-generation network access solutions for the mobile enterprise. Helping some of the largest companies in the world modernize their networks to meet the demands of a digital future, Aruba is redefining the “Intelligent Edge” – and creating new customer experiences across intelligent spaces and digital workspaces. Join us redefine what’s next for you.
What you’ll do:
Key Responsibilities
Technical Engineering & Architecture (Primary – 70%)
- Serve as L3 technical authority for complex escalation handling across Switching, Software, and GCC support domains.
- Design and define technical architecture and support frameworks for ARCH process.
- Develop and standardize advanced troubleshooting methodologies and escalation playbooks.
- Build deep expertise in TAC Switching and Software technologies and translate into scalable knowledge assets.
- Drive technical quality, root cause analysis, and engineering rigor across L3 operations.
Process Engineering, Automation & Transformation
- Lead end-to-end process streamlining for ARCH, with focus on automation and efficiency.
- Partner with operations and engineering teams to design future-state support models.
- Identify repeatable issues and enable automation opportunities and structured resolution paths.
- Support development of scalable, standardized workflows across global teams.
Knowledge Management & Capability Development
- Build and drive structured knowledge transfer programs (KCS-aligned).
- Conduct technical mentoring, onboarding sessions, and deep dives for new hires.
- Create troubleshooting frameworks, knowledge articles, and best practice guides.
- Enable readiness of future GCC L3 Technical Support team.
Cross-Functional Collaboration & Program Support
- Partner with Program Managers (PMs), Engineering, and Product teams on key initiatives.
- Provide technical guidance on new tools, processes, and team structures.
- Contribute to design and build of new GCC support teams and operating models.
Scorecard & Capability Metrics Development
- Design and implement technical and operational scorecards for ARCH and L3 teams.
- Define measurable indicators for technical quality, productivity, and knowledge effectiveness.
- Support leadership with data-driven insights and continuous improvement recommendations.
What you need to bring:
Education and Experience Required:
- Bachelor's or Master's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent.
- Typically 4-6 years experience.
Knowledge and Skills
- Strong expertise in networking technologies (Switching, Software, WLAN)
- Proven L3 troubleshooting and escalation experience
- Strong capability in process engineering and transformation
- Experience in mentorship, knowledge transfer, and capability building
- Ability to bridge engineering depth with operational execution
Additional Skills:
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
Job:
EngineeringJob Level:
TCP_03
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
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