Commonwealth Bank
Manager Customer Engagement & Digital Finance
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Retail Banking Services (RBS) Finance acts as a partner to the RBS business and other business units (our customers) to help them succeed with achieving the Bank’s goals and fulfilling their business unit responsibilities. RBS Finance provides financial information and business advice to support our business units to build sustainable shareholder value. RBS Finance forms part of the Financial Services (FS) support unit, whose vision is to make a difference on the things that matter.
Do work that matters
The RBS Finance team operates as a business partner integrated with the management of the product and distribution businesses yet with a one step removed status to promote objectivity and independence of analysis and advice. Major work functions are planning, reporting and decision support to line management to promote operational and financial efficiency, productivity delivery and customer service quality. The RBS Performance Management team is responsible for providing financial support and advice to the RBS business, with the goal of being a trusted business partner through providing valuable advice that drives business performance. The RBS Planning & Decision Support team sits within the Performance Management team and is responsible for the delivery annual business plans, monthly forecasts, competitor analysis together with financial modelling and advice to drive RBS performance and strategy.
Customer Engagement & Digital (CED) is a Line of Business within Retail Banking Services (RBS) that focuses on building and delivering digital assets, managing customer communications, improving the customer experience across all digital channels and manages CBA’s customer recognition and loyalty program (CommBank Yello). The Manager – CED Finance Business is the key Finance role supporting the CED business unit within the Retail Banking Division of CBA.
See yourself in our team
This role reports directly to the Senior Manager CED Finance Business Partner. The responsibilities of the Manager include but are not limited to:
Delivering regular business insights on the CED distribution channel, including critical insights on customer and CommBank Yello.
Conducting financial modelling and analysis required to guide optimal business decisions including FTE reporting, expenses and new products.
Preparation, review and analysis of monthly reporting packs
Preparation and review of monthly reconciliations
Facilitating the planning, cascading, and maintenance of FTE and expense targets.
Building and maintaining productive relations with finance and non-finance stakeholders including RBS Finance teams and CED business partners
Other ad hoc reviews/ deep dives into business/ financial performance as required
Preparing and presenting of outputs/ conclusions as required
We’re interested in hearing from people who have
Banking knowledge is desirable
Graduate qualifications in a numerate discipline preferably finance, business or economics
Strong commercial, financial and/or management accounting skills
Strong ability to manage and present to senior stakeholders including Executive General Manager level
Proven track record of understanding industry trends and translating and linking to business outcomes
Excellent written and verbal communication skills
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If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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