Job Summary
This role is part of the GND(Global Network and Distribution) operations team which is responsible for maintaining NBCU’s corporate and broadcast networks. This role will primarily be responsible for helping maintain the hardware and software lifecycle of various network equipment. We are looking for an engineer who has a broad spectrum of knowledge with all networking technologies and ability to mentor junior engineers on process and issues. Being in operations team needs understanding of all parts of network. Also includes reacting to alerts, working with vendors and clients to resolve issues, working with other network teams such as engineering, architects, automation teams to understand the changing network and troubleshooting problems.Shift - Flexible to work in Morning/Noon Shift
Job Description
Configure and install network hardware as part of lifecycle refresh.
Perform device software upgrades as part of lifecycle refresh.
Perform device hardware and software upgrades. Work with project PM for planning. Perform the pre assessment and plan the activity, execute the upgrades and work on issues and resolutions.
This role also supports NOC responsibilities which includes monitoring of the network events affecting customer production and internal network environments.
Respond to and remediate alerts as they are generated during your specified shift.
Provide notification to internal and external Customers during Severity 1 events.
Support customers with a variety of network, voice, and service-related issues in a fast-paced, independent, service environment with an emphasis on quality. Able to demonstrate a high level of patience with a customer base containing a wide and varying range of technical expertise.
Restore customer network services within a specified repair time frame based on our SLAs.
Investigate outages to determine root cause, and provide recommendations for changes in processes & procedures, or network configuration to prevent recurrence of similar outages in the future.
Update trouble tickets with clear and concise notes summarizing actions taken and next steps.
Escalate unresolved network issues to senior network NOC engineering.
Work closely with network, compute and automation engineers regarding technology and hardware upgrades.
Create, update, and document system processes and tasks as required.
REQUIREMENTS:
2-5 years of experience in network engineering.
Experience with device upgrades, execution.
Monitor ticket queue and respond to service requests and incidents.
Experience with Routing and switching (Port Channel, STP, BGP, OSPF, redistribution),
Firewall understanding and troubleshooting – Security and NAT rule creation, traffic monitoring and troubleshooting, firewall management.
IP assignments, Device upgrades, creating and maintaining documents and SOPs.
Able to troubleshoot basic to intermediary issues.
Able to work with vendors to troubleshoot issues and find root cause, RMA.
PREFERRED QUALIFICATIONS:
Understanding of Software Defined products, respective alert and monitoring.
Cisco ACI, Arista, VxLAN, python or Ansible scripting – good to have.
Able to collaborate with automation and reliability team to fine tune alerting and monitoring.
Basic understanding of wireless controllers
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Certifications (if applicable)
Relevant Work Experience
2-5 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
