NOC Monitoring Engineer

About Sopra Steria
Sopra Steria, a major Tech player in Europe with 50,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2024, the Group generated revenues of €5.8 billion.
The world is how we shape it.

Roles and Responsibilities

1. Team Member supporting NOC operations for continuous monitoring of Global IT Infrastructure (24x7) and services.
2. Proactive alerting and notifying stake holders during critical incidents and escalations.
3. Contributing towards ensuring IT uptime, and documentation.
4. Validating for desired performance and health status of all monitoring tools deployed in NOC
5. Generating reports related to availability, performance and capacity bottle necks at desired intervals as per operational requirements and on need basis.
6. Logging of incidents and events based on appropriate categories using ticketing tool and assigning it to the appropriate stake holders for resolution
7. Notifying incidents events using appropriate communication channels
8. Provide appropriate inputs to stake holders during Major incidents
9. Participate in all review forums to enhance process and procedure involving NOC operations

Technical Skills

1. Knowledge of common monitoring tools and ability to interpret their metrics and ITSM tool
2. Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc. and devices routers, palo alto, checkpoint etc.
3. Knowledge in routing, switching and TCP/IP troubleshooting techniques.
4. Basic knowledge of the OSI model, diagnostic skills.
5. Knowledge of Linux , Windows, command line and system diagnostics

Total Experience Expected: 01-02 years

Graduate

Position require shift based rotation 24x7x365.

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All of our positions are open to people with disabilities.