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Job Description:
Location – Chennai
Exp – 3+years
Job Purpose:
- Alarm surveillance and response to Network Element events, including:
- Class 4 or 5 Voice Switches (5E/DMS/Metaswitch)
- SS7
- AIN
- NG911
- Central Office/Customer Transport events
- Access network (DSLAMs, GPON OLTs)
- Video network
- Core IP routers and switches for LAN, WAN, ATM, ADSL, Internet, and other data offerings
- Tracking and monitoring maintenance performance and the impact on other processes
- Monitor and respond to CBT Security alarms using the Pegasys Security support system
- Monitor and respond to fire alarm system and building maintenance alarms
- Monitor ticket status and update log‐sheets daily
- Monitoring and following up on closed work items
- Respond to Network System outages and Emergency service conditions by following established procedures/protocols
- Effectively multi‐tasks to achieve specific measurable goals toward productivity and quality
- May be required to assist with the primary duties of other NOC profile
- May be required to cross train others
- Participates in 24/7 Surveillance center schedule; this schedule includes working other shifts, weekends, and holidays as needed
- Participates in disconnects, maintenance, and support functions of DS (digital signal) services
Essential Functions:
- Demonstrated experience in at least one of the following areas:
- Voice or data switching equipment
- TDM or WDM transport equipment
- GPON or VDSL access equipment
- Demonstrated experience understanding CBT support, element management and network monitoring systems
- Demonstrated experience using PCs
- Demonstrated experience understanding element management or network monitoring systems preferred
- Demonstrated experience in a call center or operations center environment
