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Job Profile
It is necessary to complete ALL sections in this document in order for your job to be correctly evaluated.
Note: This job profile in no way states or implies that these are the only functions to be performed by incumbents in this job; it is not intended to be all-inclusive. It represents the major responsibilities of the job. Other related duties may be assigned.
Manager to complete the following:
Job Title: NOC Monitoring and Surveillance Technician
Job Code: Click or tap here to enter text.
Job Profile Type: New Profile
Company: CBT
Department: Enter Department
Reports to: Enter Manager’s Title
Country: India
Commission Eligible Position: Choose an item.
Manager to complete all sections below. Hover over the headers for additional direction for each section.
Job Purpose:
Alarm surveillance and response to Network Element events, including:
Class 4 or 5 Voice Switches (5E/DMS/Metaswitch)
SS7
AIN
NG911
Central Office/Customer Transport events
Access network (DSLAMs, GPON OLTs)
Video network
Core IP routers and switches for LAN, WAN, ATM, ADSL, Internet, and other data offerings
Tracking and monitoring maintenance performance and the impact on other processes
Monitor and respond to CBT Security alarms using the Pegasys Security support system
Monitor and respond to fire alarm system and building maintenance alarms
Monitor ticket status and update log‐sheets daily
Monitoring and following up on closed work items
Respond to Network System outages and Emergency service conditions by following established procedures/protocols
Effectively multi‐tasks to achieve specific measurable goals toward productivity and quality
May be required to assist with the primary duties of other NOC profile
May be required to cross train others
Participates in 24/7 Surveillance center schedule; this schedule includes working other shifts, weekends, and holidays as needed
Essential Functions:
Demonstrated experience in at least one of the following areas:
Voice or data switching equipment
TDM or WDM transport equipment
GPON or VDSL access equipment
Demonstrated experience understanding CBT support, element management and network monitoring systems
Demonstrated experience using PCs
Demonstrated experience understanding element management or network monitoring systems preferred
Demonstrated experience in a call center or operations center environment
Education:
Four years of High School or equivalent
Certifications, Accreditations, Licenses:
CCNA or equivalent
Relevant Work Experience:
No experience to 1 year in related field
Special Knowledge, Skills and Abilities:
Problem solving and analytical
Strong written and verbal communication skills – ability to communicate effectively through concise writing and oral clarity
Strong sense of accountability and responsibility
Planning/Organizing - prioritizes and plans work activities; uses time efficiently; organizes or
