Operations Manager

Management Level

F

Operations Manager

Department: Operations Reports to : Head of Fun/Snr Operations Mgr

Role

As a Operations Manager you would be leading team of Team Leaders & SMEs’, utilising available resource across operations, meeting planned performance and agreed service standards within budget and ensuring customers are provided with a high quality cost efficient service.

Business Function

EQ India Operations as a team carries out a range of activities in accordance with the predetermined procedure and service standards under appropriate guidance and direction. The scope of these activities will range across all Equiniti's business lines.

Core Duties and Responsibilities

• Deliver services to the highest possible standard, addressing any risk issues to minimise operational losses
• Ensure that staff are appropriately trained, deployed, counselled and motivated so that their individual and collective performance meets the current and future needs of the business, actively coaching and developing all direct reports
• Monitor the team to ensure that all regulations including security measures are maintained.
• Identify, review and where appropriate implement improvements to processes in order to contribute to business efficiency goals
• When required support, plan, communicate and implement both central and locally driven changes ensuring such changes are implemented with the minimum of disruption to services
• Use the CAPA process to ensure that all adverse trends in problem occurrence and / or workflow are fully investigated and action taken to minimise the risk of re-occurrence
• Identify, plan, delegate and where appropriate manage projects ensuring these are delivered on time, within budget to specification
• Ensure that the operation unit works to support all area of our quality policy
• Ensure the operation remains compliant with all best practice standards and reporting requirements, together with all relevant regulatory and statutory requirements, where appropriate implementing actions to protect Equiniti’s business at all times
• Always to undertake the duties of this role in accordance with the requirements of Equiniti’s Regulators including the FCA’s Principles for Business
• Develop and maintain relationship across Equiniti that support the delivery of business KPI’s

Competencies and Experience

• Explains or presents factual information to individuals or groups in a structured, clear, confident and concise way avoiding the use of jargon
• Explains the reasoning behind what is being said to ensure understanding and acceptance
• Produces clear and concise reports and other written material (both draft and final form) usually of a detailed and sometime technical nature, which are understandable to those with or without knowledge of the subject matter
• Adept at using a range of presentation/facilitation skills in order to draw out a consensus view, within a group discussion.
• Uses facilitation skills on a one-to-one basis to develop ideas and opinions
• Objectively assess the performance of others in accordance with the process, assessing capabilities and potential
• Give constructive feedback in order to identify individual’s development needs.
• Maintain consistency and fairness throughout the process
• Undertake and use management techniques to monitor financial resources for specific business unit/projects
• Uses project management techniques to support and/or undertake projects recognising and planning for particular areas of uncertainty
• Ensure that work undertaken (either by an internal / external consultant) constitutes the planned end product, meeting the requirements of the business
• Communicate and explain change effectively
• Plan and implement changes gaining commitment and understanding, minimising disruption to our service
• Has a very good understanding of the Group’s overall aims, structures, policies and culture, together with a good knowledge of the policies, operations, systems and relevant strategies pertaining to specific areas of the business
• Able to assess the impact of change on products, systems, processes and people
• Develop and maintain relationships with key contact in all relevant areas
• Has a good understanding of the business environment in which Equiniti operates and of industry best practice
• Has a good awareness of the likely impact of economic, political, social and regulatory change on Equiniti’s business and overall aims, including relevant IT industry developments
• Maintain an understanding of competitor services and initiatives and how they may be turned to advantage
• ICSA or IAQ qualification including “Compliance” module (must be achieved within 1 year of appointment). This is a team specific requirement

Desired Skills and Knowledge

• Excellent verbal, written, and interpersonal communication skills.
• Working Knowledge in Investment Services, AML, KYC, Corporate Actions will be good.
• Knowledge and experience of Financial Markets.
• Advanced Microsoft Office skills including macros and database administration.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.