Pension Systems Configuration Team Leader

Management Level

G

Business Division: EQ Retirement Solutions

Business Function / Department: Professional Services

Job Title: Pension Systems Configuration Team Leader

Reporting to (Job Title): Pension Systems Configuration Delivery Manager

Date: 07/09/2023

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ India began its operations in 2014 as a Global India Captive Centre for Equiniti, a leading fintech company specialising in shareholder management. Within a decade, EQ India strengthened its operations and transformed from being a capability centre to a Global Competency Centre, to support EQ's growth story worldwide.

Capitalising on India’s strong reputation as a global talent hub for IT / ITES, EQ India has structured the organisation to be a part of this growth story. Today, EQ India has evolved as an indispensable part of EQ Group providing critical fintech services to the US and UK.

EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Role Summary

We are looking for Team Leaders to join our team to be a part of the continual evolution of the Compendia and Administrator systems and rollout of our software to our client base. The team is responsible for the implementation of our Compendia and Administrator application to new clients both internal and external.

It is an exciting opportunity to be a part of the team that is not only responsible for the core configuration of the system. This is a great role for you if you already have experience in leading a team which delivers configuration and/or testing of package software systems and are looking for that next step in your career.

Core Duties/Responsibilities

The Team Leader is responsible for software configuration delivery to internal and external clients. Key aspects of the role are to:

• Undertake an analysis of pension’s requirements from an outline of user requirements or from a more detailed feasibility study.
• Management of a team who's core duties are the configuration of system elements including but are not limited to:
  • Document and Report outputs
  • Web Self Service functionality
  • Pensioner payroll parameters
  • Interface data ingestions and output
  • Workflow processing
  • Pension benefit calculations
• Continuously develop a professional, technical, and commercially aware approach to managing your team.
• Line Management
  • Supporting new staff with their onboarding process and initial training programme
  • Arranging and conducting regular 1-1’s with your team
  • Reviewing and actioning engagement survey and improvements
  • General HR administration – For example, managing and approving employee leave (annual, sick etc), approving weekly timesheets etc
  • Leading quarterly appraisals with your team
  • Supporting team members with their development
  • Assisting with recruiting and inducting new people
  • Ensuring compliance to EQ standards

Skills, Knowledge & Experience

• A basic understanding of UK pensions arrangements would be desirable but not essential as training will be provided
• Technical/Software development aptitude & ability
• Experience of configuration and/or testing of large scale financial or HR software platforms and systems desirable or a related area within platform development, configuration or testing.
• Experience of leading a successful delivery or project team
• Qualifications in either a financial services or IT environment
• Experience in the Pensions Industry, either as a Scheme Administrator or Business Analyst experienced in capturing requirements for Pensions IT Projects
• Demonstrate commercial awareness & operational efficiencies/income generation in current role.

Essential Qualities

• Be approachable and responsive to colleagues and users and have an open-minded and constructive approach to problem solving.
• Demonstrate effective and probing appraisal of situations. To consult with relevant parties in resolving issues.
• Be self-motivated, demonstrating tenacity and objectivity in problem solving to get the job done effectively.

Performance Measures

• Timely completion of work across the team
• Meeting targets for accuracy, quality, volume and agreed service levels
• Satisfactory resolution of queries
• Adherence to procedures and regulations
• Contribution to continuous improvement
• Ongoing development of own knowledge and skills
• Demonstrate willingness to contribute to team beyond own immediate tasks
• Development of technical knowledge and skill
• Contribution to team goals

Benefits:

Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:

• 3 days of additional leaves on & above statutory requirement along with 2 days of voluntary leaves to pursue the CSR initiatives
• Business related certification expense reimbursement
• Comprehensive Medical Assurance coverage for dependents & Parents
• Cab transport for staff working in UK & US shift
• Accidental & Life cover 3 times of concerned CTC

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.