Procurement Manager

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Position Summary

The Procurement Operations Manager leads the day-to-day procurement operations that keep athenahealth’s purchasing and supplier processes accurate, timely, and well controlled. This role manages purchase order administration, supplier onboarding and offboarding, P-Card operations, catalog purchasing, supplier master data, and procure-to-pay (P2P) support across U.S. and India operations. The manager leads a team responsible for transaction execution and partners across the business to improve service levels, strengthen controls, resolve operational issues, and continuously improve procurement processes.  This is a (hybrid/remote/in-person) role based in Chennai, India. This role reports to the Executive Director Procurement.

About the Team

The Procurement Operations team helps athenahealth purchase goods and services efficiently while maintaining reliable supplier data, financial controls, and a consistent experience for internal partners. The team supports purchase orders, supplier lifecycle activities, P-Cards, catalog purchasing, and supplier records in Oracle and works closely with Sourcing, Contracts, Finance, Accounts Payable, Tax, Legal, Information Security, IT, and business teams. The team uses Oracle and other procurement and workflow tools to manage transactions, monitor service levels, resolve exceptions, and maintain audit-ready documentation. A distinctive part of this role is its responsibility for both people leadership and end-to-end operational ownership of purchase order and supplier operations across the U.S. and India.

Essential Job Responsibilities

• Lead and develop a team responsible for purchase order administration, supplier onboarding and offboarding, P-Card operations, and Oracle supplier master data across U.S. and India operations, including establishing objectives, managing workloads, coaching team members, and maintaining appropriate coverage.
• Oversee end-to-end purchase order administration, including requisition validation, purchase order creation and changes, fulfillment support, receipt coordination, issue resolution, and closure, while maintaining accurate approvals and supporting documentation.
• Manage supplier onboarding and offboarding processes, ensuring required supplier information, tax and banking documentation, approvals, compliance reviews, and supporting records are complete before activation or deactivation.
• Maintain strong governance over Oracle supplier master data, including supplier creation, profile updates, duplicate prevention, data-quality reviews, purchasing sites, payment information, and required approval and verification controls.
• Administer P-Card and catalog purchasing operations, monitoring transaction compliance, documentation, exceptions, aging items, and appropriate use of purchasing channels.
• Partner with Accounts Payable, Finance, Tax, Sourcing, Contracts, Legal, Information Security, IT, suppliers, and business stakeholders to resolve purchase order, invoice, receipt, supplier, system, and procure-to-pay exceptions.
• Establish and monitor operational service levels and performance measures, including transaction volume, cycle time, aging, backlog, first-pass accuracy, rework, open purchase orders, supplier onboarding, and closure performance.
• Strengthen procurement controls and audit readiness by maintaining appropriate segregation of duties, approval evidence, supplier documentation, exception management, and corrective-action tracking.
• Improve procurement operations by identifying recurring issues and process bottlenecks, performing root-cause analysis, updating procedures, developing training, and implementing process and system improvements.
• Integrate appropriate AI capabilities into procurement operations to improve activities such as transaction review, issue identification, documentation, reporting, and process analysis; evaluate AI-enabled approaches for accuracy and usefulness, apply sound judgment to outputs, and help team members adopt effective practices as tools evolve.

Additional Job Responsibilities

• Support U.S. and India tax-related procurement processes, including collection and maintenance of supplier tax documentation used for applicable U.S. 1099 reporting.
• Coordinate controlled supplier changes, including legal-name, address, tax, banking, payment, ownership, site, or status changes, using required approval and verification processes.
• Conduct periodic purchase order reviews to identify completed, expired, inactive, duplicate, or no-longer-needed commitments and coordinate appropriate closure.
• Maintain standard operating procedures (SOPs), process maps, role and responsibility documentation, control narratives, job aids, templates, and exception procedures for procurement operations.
• Develop and deliver training for procurement team members, requestors, approvers, and other business partners on purchase order, supplier, P-Card, and purchasing processes.
• Coordinate user acceptance testing, procedure updates, and adoption activities for approved Oracle or procure-to-pay system and process changes.
• Provide clear reporting on operational performance, risks, exceptions, and improvement activities to procurement and cross-functional stakeholders.

Expected Education & Experience

• Approximately 7–10 years of experience in procurement operations, procure-to-pay (P2P), purchasing operations, supplier master data, Accounts Payable operations, or a related function.
• Experience leading employees, including goal setting, coaching, workload and capacity management, performance feedback, and professional development.
• Hands-on experience with end-to-end purchase order administration, including requisition validation, PO creation and changes, receipt and invoice issue resolution, fulfillment support, and PO closure.
• Experience managing supplier onboarding and offboarding processes, including documentation, approvals, compliance checkpoints, supplier activation and deactivation, and exception management.
• Experience administering Oracle supplier profiles, Oracle Procurement, or a comparable enterprise resource planning (ERP) supplier master data system, including data quality, duplicate prevention, profile maintenance, controls, and user support.
• Knowledge of procure-to-pay controls, segregation of duties, three-way matching, invoice and receipt exceptions, supplier master data governance, and audit documentation requirements.
• Experience supporting P-Card programs and catalog purchasing, including transaction controls, documentation, exception management, purchasing-channel support, and compliance monitoring.
• Working knowledge of U.S. and India tax considerations relevant to procurement and supplier operations, including experience supporting supplier documentation and data used in U.S. 1099 reporting.
• Experience defining and monitoring operational performance measures such as service levels, cycle time, backlog, aging, first-pass accuracy, rework, and transaction quality, with the ability to use data to identify and address operational issues.
• An undergraduate degree in Procurement, Supply Chain, Finance, Business, Operations, or a related field is preferred; experience with Oracle, ServiceNow or comparable workflow tools, SharePoint, Microsoft Teams, and reporting or dashboard tools is also preferred.