Jobs at athenahealth

First-line support for customers using athenahealth solutions; investigate and resolve issues in scheduling, billing, EHR, claims, and RCM workflows. Manage tickets, SLAs, and escalations; document cases; collaborate with internal teams; apply AI tools to organize and summarize case notes; identify trends and support process improvements and onboarding.

Lead end-to-end customer-facing technical implementations: scoping, planning, execution, testing, data validation, troubleshooting, and post-go-live support. Own stakeholder communications, manage multiple concurrent projects, write SQL and develop Python scripts for analysis/automation, and coordinate cross-functional teams to deliver healthcare IT/EHR migrations and integrations.

Design, build, and support ETL workflows to migrate and transform legacy EHR data into athenahealth systems. Develop Python utilities, validate and reconcile data, support HL7/FHIR interoperability and EHI export tasks, troubleshoot issues, maintain documentation, and collaborate across product, sales, and operations to improve migration processes and automation.

Provide first-line customer support for athenahealth products, resolving issues related to scheduling, billing, EHR usage, and claims. Investigate and document cases, monitor queues and SLAs, escalate complex issues, and collaborate with internal teams. Use AI-enabled tools to organize information, summarize notes, and support productivity improvements. Contribute to process improvements, knowledge resources, onboarding, and validation of support changes.

The Operations Analyst will manage AR calling and denial workflows, ensure compliance and quality, analyze trends, and support operational processes and projects within RCM operations.

As an Operations Analyst, you'll manage AR calling activities and denial workflows, ensuring timely resolution and adherence to operational standards, while collaborating with stakeholders.

Investigate and resolve production and interface issues for athenahealth's interoperability network. Troubleshoot data flows using logs and diagnostics, query datasets with SQL, coordinate with vendors, document findings and resolutions, monitor queues, and apply AI-enabled support tools while verifying results against SOPs.

The Billing Operations Associate is responsible for billing processes including invoice creation, revenue review, and contract compliance, while collaborating with various internal teams.

The Director of Product Management leads the product strategy, defining roadmaps and ensuring measurable outcomes for athenaOne Foundations, focusing on modernization and scalability within a multi-disciplinary team. This role encompasses managing internal user needs and capabilities, utilizing AI to enhance workflows, and guiding product teams.

Lead and grow a Chennai-based SRE team, drive reliability, observability, automation, and operational readiness across Linux, cloud, Kubernetes/EKS environments; own IaC, monitoring, alerting, incident response, onboarding, and Agile delivery while reducing operational toil.