Jobs at athenahealth

Analyze and resolve complex healthcare revenue cycle issues, including follow-up, denials management, payment posting, and clinical workflows. Perform root cause analysis, recommend actions to BPO teams, lead workflow and assignment changes, serve as a subject matter expert and trainer, and partner with quality teams to identify training opportunities and improve outcomes.

Manage accounts receivable operations, including cash application, billing, collections, payment reconciliation, account adjustments, customer inquiries, and past-due account follow-up. Investigate discrepancies, maintain customer records, prepare collection reports, process bad-debt adjustments, and resolve complex collections issues. The role also supports recruiting, training, and motivating accounts receivable team members while ensuring accurate and timely payment processing.

Provides first-line customer support for athenahealth solutions, investigating and resolving issues involving scheduling, billing, EHR, claims, and US healthcare revenue cycle workflows. The role manages tickets, escalations, SLAs, documentation, customer communications, and follow-up while collaborating with internal teams. It also uses AI tools, contributes to support documentation and process improvements, validates changes, identifies recurring issues, and supports onboarding and knowledge sharing.

Own authorization-management quality operations, including complex audits, issue tracking, documentation review, trend analysis, root-cause investigation, and process improvement. Coordinate with stakeholders to resolve workflow issues, improve accuracy and cycle time, maintain audit readiness, and report operational metrics. Support training, calibration, process documentation, investigations, testing, and cross-functional initiatives while mentoring peers and applying AI-enabled tools with appropriate quality controls.

Lead technical design, development, and delivery of DevOps platforms supporting developer experience and software delivery at enterprise scale. Mentor engineers, create technical specifications, coordinate Agile engineering efforts, and maintain automated deployment, source control, release readiness, and code traceability systems across thousands of servers and multiple data centers.

Manages accounts receivable calling and denial workflows within revenue cycle management operations. Reviews documentation, updates work queues, investigates denial trends, coordinates escalations, reports activity metrics, and maintains quality and compliance standards. Supports workflow optimization, knowledge-base updates, peer mentoring, and continuous improvement while using AI-enabled tools to assist routine investigations and summaries.

Lead end-to-end customer-facing technical implementations: scoping, planning, execution, testing, data validation, troubleshooting, and post-go-live support. Own stakeholder communications, manage multiple concurrent projects, write SQL and develop Python scripts for analysis/automation, and coordinate cross-functional teams to deliver healthcare IT/EHR migrations and integrations.

Manage complex revenue cycle cases and client escalations from intake through resolution. Analyze root causes, coordinate cross-functional stakeholders, communicate updates, prioritize work against SLAs, document outcomes, and identify recurring issues for process improvement. The role also supports reporting, workflow refinement, training, knowledge sharing, and responsible use of AI-enabled tools while maintaining confidentiality.

Leads and develops Project Managers overseeing healthcare data migration and import projects into athenaOne. Owns portfolio health, project risks, escalations, operational metrics, client relationships, data quality, and delivery outcomes. Partners with Product, Engineering, and Client Services across India and the US to resolve issues, improve processes, standardize operations, and scale automation. Uses Excel, SQL, Salesforce, and reporting data to drive performance decisions while serving as a subject matter expert in EHR workflows, data migration, and healthcare data standards.

Build and maintain Power BI dashboards and data models for marketing performance insights. Develop optimized SQL queries against Snowflake, clean and validate Salesforce and campaign data, standardize KPI definitions, audit reporting, rationalize legacy dashboards, and perform QA. Translate marketing questions into technical reporting requirements, support ad hoc analysis, and collaborate with marketing, sales, finance, IT, and data engineering stakeholders.

Design, build, and support ETL workflows to migrate and transform legacy EHR data into athenahealth systems. Develop Python utilities, validate and reconcile data, support HL7/FHIR interoperability and EHI export tasks, troubleshoot issues, maintain documentation, and collaborate across product, sales, and operations to improve migration processes and automation.

The Director of Product Management leads the product strategy, defining roadmaps and ensuring measurable outcomes for athenaOne Foundations, focusing on modernization and scalability within a multi-disciplinary team. This role encompasses managing internal user needs and capabilities, utilizing AI to enhance workflows, and guiding product teams.

Manage AR calling and denial workflows within RCM: perform AR calls, investigate and progress denials, review transactions for accuracy, update work queues, analyze trends, coordinate escalations, follow SOPs, report metrics, use AI-enabled tools, and support process improvements.

Manage day-to-day AR calling and denial workflows within RCM to ensure timely payer/patient follow-up, accurate documentation, and compliance. Analyze trends, update work queues, coordinate escalations, report metrics, support special projects, maintain SOP adherence, and use AI-enabled tools to improve productivity while validating final operational decisions.