Jobs at athenahealth

Build, test, maintain, and support healthcare integrations and client interfaces. Manage high-volume technical implementation projects, coordinate requirements, resolve HL7 and connectivity issues, communicate risks and timelines, and collaborate with clients, vendors, and distributed internal teams. The role also supports process improvement, team performance monitoring, training, mentoring, and delegated people-management responsibilities.

Build, configure, test, implement, and support healthcare interfaces for ambulatory clients. Investigate HL7 and networking-related integration issues, manage implementation projects, coordinate requirements and testing, validate end-to-end functionality, document technical solutions, and collaborate with clients, vendors, and distributed teams to resolve risks and deliver stable integrations.

Provides first-line customer support for athenahealth solutions, investigating issues involving scheduling, billing, EHR, claims, and revenue cycle workflows. Manages tickets, escalations, queues, and SLAs; documents findings and resolutions; communicates with customers and internal teams; identifies recurring issues; uses AI tools to improve productivity; supports testing, documentation, onboarding, and process improvements.

Leads complex customer-facing technical implementation projects from discovery through post-go-live support. Responsibilities include project scoping, planning, stakeholder communication, risk management, data validation, SQL analysis, Python scripting, troubleshooting, documentation, and cross-functional coordination. The role manages multiple concurrent healthcare IT initiatives, advises customers, drives issue resolution, improves delivery processes, and mentors teammates.

Supports platform operations and third-party partnerships by troubleshooting customer and integration issues, managing cases in Salesforce, improving procedures, documenting workflows, and coordinating resolutions with internal teams and external partners. The role communicates project updates and risks, identifies recurring issues, and contributes to process improvement, automation, and tooling initiatives. Strong SQL, communication, organization, and stakeholder management skills are required.

Supports platform operations by troubleshooting customer and partner issues in Salesforce, coordinating resolutions, maintaining procedures, communicating project updates, and improving support workflows. The role works with HL7 connections, APIs, Data View, and other platform services while identifying recurring issues and opportunities for improved tooling, automation, documentation, and operational consistency.

Own and support product strategy, roadmap development, AI-enabled automation, requirements, and execution for healthcare authorization management capabilities. Partner with Engineering, Design, Analytics, Operations, and healthcare subject matter experts to improve prior authorization accuracy, throughput, scalability, and workflow efficiency. Develop PRDs, user stories, acceptance criteria, success metrics, and launch plans while ensuring alignment with customer needs, payer requirements, and healthcare compliance.

Manage accounts receivable operations, including cash application, billing, collections, payment reconciliation, account adjustments, customer inquiries, and past-due account follow-up. Investigate discrepancies, maintain customer records, prepare collection reports, process bad-debt adjustments, and resolve complex collections issues. The role also supports recruiting, training, and motivating accounts receivable team members while ensuring accurate and timely payment processing.

Provides first-line customer support for athenahealth solutions, investigating and resolving issues involving scheduling, billing, EHR, claims, and US healthcare revenue cycle workflows. The role manages tickets, escalations, SLAs, documentation, customer communications, and follow-up while collaborating with internal teams. It also uses AI tools, contributes to support documentation and process improvements, validates changes, identifies recurring issues, and supports onboarding and knowledge sharing.

Manage complex revenue cycle cases and client escalations from intake through resolution. Analyze root causes, coordinate cross-functional stakeholders, communicate updates, prioritize work against SLAs, document outcomes, and identify recurring issues for process improvement. The role also supports reporting, workflow refinement, training, knowledge sharing, and responsible use of AI-enabled tools while maintaining confidentiality.

Leads and develops Project Managers overseeing healthcare data migration and import projects into athenaOne. Owns portfolio health, project risks, escalations, operational metrics, client relationships, data quality, and delivery outcomes. Partners with Product, Engineering, and Client Services across India and the US to resolve issues, improve processes, standardize operations, and scale automation. Uses Excel, SQL, Salesforce, and reporting data to drive performance decisions while serving as a subject matter expert in EHR workflows, data migration, and healthcare data standards.

Build and maintain Power BI dashboards and data models for marketing performance insights. Develop optimized SQL queries against Snowflake, clean and validate Salesforce and campaign data, standardize KPI definitions, audit reporting, rationalize legacy dashboards, and perform QA. Translate marketing questions into technical reporting requirements, support ad hoc analysis, and collaborate with marketing, sales, finance, IT, and data engineering stakeholders.

Design, build, and support ETL workflows to migrate and transform legacy EHR data into athenahealth systems. Develop Python utilities, validate and reconcile data, support HL7/FHIR interoperability and EHI export tasks, troubleshoot issues, maintain documentation, and collaborate across product, sales, and operations to improve migration processes and automation.

The Director of Product Management leads the product strategy, defining roadmaps and ensuring measurable outcomes for athenaOne Foundations, focusing on modernization and scalability within a multi-disciplinary team. This role encompasses managing internal user needs and capabilities, utilizing AI to enhance workflows, and guiding product teams.