Jobs at athenahealth

Build and maintain Power BI dashboards and data models for marketing performance insights. Develop optimized SQL queries against Snowflake, clean and validate Salesforce and campaign data, standardize KPI definitions, audit reporting, rationalize legacy dashboards, and perform QA. Translate marketing questions into technical reporting requirements, support ad hoc analysis, and collaborate with marketing, sales, finance, IT, and data engineering stakeholders.

Manage accounts receivable calling and denial workflows within revenue cycle management operations. Responsibilities include payer and patient follow-up, denial investigation, documentation review, work queue updates, trend analysis, escalation coordination, quality compliance, metric reporting, and process improvement. The role also supports knowledge-base updates, peer mentoring, special projects, and AI-assisted productivity tools while maintaining responsibility for validation and operational decisions.

Resolves customer support requests involving US healthcare, electronic health record, scheduling, billing, claims, and revenue cycle management workflows. Investigates issues, documents cases, manages escalations and service-level timelines, communicates with customers and internal teams, and identifies recurring problems. The role also supports knowledge documentation, testing, onboarding, process improvements, and the use of AI tools to improve productivity.

Manage accounts receivable calling and denial workflows within revenue cycle management operations. Responsibilities include payer and patient follow-up, denial review, documentation validation, work queue updates, trend analysis, escalation coordination, compliance with SOPs, metric reporting, knowledge-base updates, peer mentoring, and workflow improvement. The role uses operational systems and AI-assisted tools to improve productivity while retaining responsibility for validation and final decisions.

Investigate and resolve production and interface issues for athenahealth's interoperability network. Troubleshoot data flows using logs and diagnostics, query datasets with SQL, coordinate with vendors, document findings and resolutions, monitor queues, and apply AI-enabled support tools while verifying results against SOPs.

Lead quality reviews and root-cause analysis of payment posting and revenue cycle processes. Audit voice and non-voice transactions, identify trends, propose corrective actions, and drive process improvements. Collaborate with operations, product, analytics, and client teams to resolve claim issues and support training, dashboards, and compliance requests.

The Billing Operations Associate is responsible for billing processes including invoice creation, revenue review, and contract compliance, while collaborating with various internal teams.

Design, build, and support ETL workflows to migrate and transform legacy EHR data into athenahealth systems. Develop Python utilities, validate and reconcile data, support HL7/FHIR interoperability and EHI export tasks, troubleshoot issues, maintain documentation, and collaborate across product, sales, and operations to improve migration processes and automation.

The Director of Product Management leads the product strategy, defining roadmaps and ensuring measurable outcomes for athenaOne Foundations, focusing on modernization and scalability within a multi-disciplinary team. This role encompasses managing internal user needs and capabilities, utilizing AI to enhance workflows, and guiding product teams.

Resolve claims and tasks within US healthcare revenue cycle management (RCM), ensure service quality per SOPs, maintain logs and documentation, support continuous process improvements, and collaborate with customers and internal stakeholders using the athenaNet platform.

Manage AR calling and denial workflows within RCM: perform AR calls, investigate and progress denials, review transactions for accuracy, update work queues, analyze trends, coordinate escalations, follow SOPs, report metrics, use AI-enabled tools, and support process improvements.

Manage day-to-day AR calling and denial workflows within RCM to ensure timely payer/patient follow-up, accurate documentation, and compliance. Analyze trends, update work queues, coordinate escalations, report metrics, support special projects, maintain SOP adherence, and use AI-enabled tools to improve productivity while validating final operational decisions.

Lead and grow a Chennai-based SRE team, drive reliability, observability, automation, and operational readiness across Linux, cloud, Kubernetes/EKS environments; own IaC, monitoring, alerting, incident response, onboarding, and Agile delivery while reducing operational toil.

First-line support for customers using athenahealth solutions; investigate and resolve issues in scheduling, billing, EHR, claims, and RCM workflows. Manage tickets, SLAs, and escalations; document cases; collaborate with internal teams; apply AI tools to organize and summarize case notes; identify trends and support process improvements and onboarding.

Lead end-to-end customer-facing technical implementations: scoping, planning, execution, testing, data validation, troubleshooting, and post-go-live support. Own stakeholder communications, manage multiple concurrent projects, write SQL and develop Python scripts for analysis/automation, and coordinate cross-functional teams to deliver healthcare IT/EHR migrations and integrations.

Develop and execute payer segment go-to-market strategies and integrated marketing programs to drive pipeline, market penetration, bookings, and revenue. Analyze payer markets, buyer personas, competition, segmentation, and campaign performance to inform messaging and recommendations. Partner cross-functionally with Sales, Product Marketing, Operations, and Commercial teams to coordinate campaigns, track KPIs, optimize performance, and deliver executive-ready reporting.