Product Lead – Intune & M365

Management Level

F

EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Role Summary

The Product Lead will be part of a subject matter expert team responsible for effective provisioning, installation, operation, and maintenance of all messaging platforms including InTune, Azure, O365, Exchange, MS Teams both on-prem and cloud to support the current and future needs of the Equiniti business.

Responsibilities include Day-to-day, Engineering, optimizations and performance managing of the infrastructure and systems that give Equiniti a competitive advantage.

This is a critical IT Infrastructure function; therefore, the candidate must have extensive experience in Windows core server technologies, MS Exchange, SMTP routing protocols, Active Directory & Virtual environments, like VMware, RDS and Citrix and data centre server infrastructure.

You will be involved with the day to day running of the Platform/ Service which will involve but not limited to:

Core Duties/Responsibilities

• Maintaining the Exchange environment including troubleshooting, performance monitoring and optimization, capacity, and continuity planning (and decommission)
• Planning, design, and implementation of new enhancements to technology solutions. Ensure company standard server technology policies are being followed by all business groups
• Planning and deployment of infrastructure security measures, ensuring servers and applications meet proper performance, security, and capacity standards
• Develop new or maintain existing systems based on given criteria
• Participate in problem solving and troubleshooting for the End User Computing environment and related applications.
• Facilitate knowledge sharing by creating and maintaining detailed, comprehensive documentation and diagrams
• Mentor less knowledgeable/experienced Infrastructure team members as needed
• Maintain an expert level of knowledge in area of expertise by maintaining certifications current, attending seminars or though other related activities Work with the IT Infrastructure team to ensure the quality of coordinated projects and business needs
• Respond quickly and effectively to production issues and take responsibility for seeing those issues through resolution
• Assist in the DR (Disaster Recovery) planning of a multi-site infrastructure along with DR planning for local sites where IT Infrastructure equipment present
• Analyse existing operations and make recommendations for the improvement and development of the relevant IT systems
• Participate in Post-Mortem meetings to discuss any outage occurrences, develop safeguards and, where appropriate, implement any recommended changes to avoid reoccurrence.

 Experience

• A proven track record of strong technical IT infrastructure/systems experience with good experience in Windows Server technologies, with analytical, evaluative, and problem-solving abilities
• Has experience implementing & maintaining design principles for InTune
• Ideally, 5 years of Messaging Systems administration either on an individual or team basis where you were responsible for the planning, developing, and/or maintaining systems hardware and software
• Advanced knowledge in Windows Server based technologies including Microsoft Administration for Microsoft Exchange
• Microsoft MCSE, MCITP Systems Administrator (Active Directory, Exchange, Teams, InTune)
• Advanced experience and knowledge in scripting languages such as Windows PowerShell, For Active Directory, Exchange, and Teams
• Advanced knowledge of DNS, DHCP, SMTP, SNMP, HTTP, SSL OSI and other TCP/IP protocols and services in support of the virtualization, storage, and application technologies.
• Continually update and maintain, where necessary, all related documentation, technical or otherwise, for new and existing systems. This is to include inventory, change control, or process functionality documentation.
• Ability to explain complex IT concepts in simple terms
• Understanding and application of ITIL principles and practices, and how they relate to the goals and objectives of the organization
• Exceptional customer service skills, in addition to extensive experience working in a team-oriented, collaborative environment
• Knowledge and understanding in adhering to company policies and procedures, such as the use of RFCs, procurement procedures and asset tracking.
• Advanced Troubleshooting skills in a multi-user high-pressure environment

Important

• Excellent written and verbal communication skills with the ability to effectively interact with all IT Infrastructure groups, peers, management, contractors, and vendors
• Ability to manage high priority projects and proven ability to work successfully as part of a team at all levels.

Benefits:

Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:

• 3 days of additional leaves on & above statutory requirement along with 2 days of voluntary leaves to pursue the CSR initiatives
• Business related certification expense reimbursement
• Comprehensive Medical Assurance coverage for dependents & Parents
• Cab transport for staff working in UK & US shift
• Accidental & Life cover 3 times of concerned CTC

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.