Job Summary
Responsible for managing the pricing, packaging and documenting new products ideas and conducts user need analyses for ancillary products so that subscriber and financial objectives are achieved. Conducts the budgeting, planning, analysis and monitoring required to ensure unit and financial targets are met for assigned products. Manages ongoing product management of new and existing products. This job is an individual contributor role that does not have direct responsibility for supervision or performance management of staff.Job Description
Senior Product Manager, Commerce Journeys
Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and connectivity experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people. They bring cutting-edge products and services to life for millions of customers every day.
Within our TPX (Technology, Product, Experience) organization, Comcast’s Connected Living team is seeking to bring the future to our customers with a radically simple yet powerful connectivity experience across both fixed and mobile networks. This means delivering unbeatable Internet speed and reliability to every device in the home, delivering magical smart home solutions that just work, and being the industry leader to keep our customers’ entire connected life private, safe, and secure across networks. It also means empowering partners across the globe to deliver their customers amazing connectivity experiences. Broadband has become Comcast’s hero product - we are developing an incredibly unique broadband experience as well as a platform that scales to partners across the globe.
Job Summary
As a Senior Product Manager, Commerce Journeys, you will help drive the strategy, development, and optimization of the upsell experiences within our Xfinity residential ecosystem. Your primary focus will be to build native app experiences that drive sales and upgrades across our existing customer base to grow our mobile, internet, smart home, and entertainment lines of business.
In this role, you will support critical existing commerce flows including our device catalog, Xfinity Mobile “bring your own device flow”, and support the launch of new commerce experiences including the new Xfinity Mobile plans, new device launches, the retail appointment booking journey, Shop tab, and Upsell Lean Pages. Your work will shape intuitive, end-to-end commerce journeys that simplify complex transactions and foster trust. You will also support ongoing analytics and test and learn initiatives to measure impact and optimize conversion rates across our journeys.
Working closely with cross-functional teams across product, design, engineering, marketing, and operations, you will ensure the commerce experience is seamless, user-centric, and scalable - ultimately driving more value to the business and helping customers grow their relationship with Xfinity as they take more of our “better together” products.
Core Responsibilities
Preferred Qualifications
Below is our list of preferred qualifications. We know that people with different skills and experiences can also be successful in this role. For that reason, it is not necessary that you possess all these traits. If you are missing a few, please apply anyway.
A product pro. You excel at identifying customer needs, determining problems to solve, and translating them into experience requirements that become user stories in a prioritized product backlog. You collaborate cross-functionally with design and engineering partners, providing clear direction on the “what” and “why” while giving them a strong voice to define the “how.”
Action- and execution-oriented. You’re not afraid to ask questions to get the information you need. You can negotiate constraints, legal guidelines, and business rules without sacrificing what’s right for the customers. You adapt to changing landscapes, communicate clearly, and bring all partners along with you.
A relationship builder. You understand that strong relationships drive success. You value listening to others and understanding their point of view and can build coalitions and partnerships across teams to drive alignment across our commerce roadmap.
A customer-centric, data-driven strategist. You keep the customer at the center of everything you do. You dig into data, user research, and direct customer interactions to define core needs, problems, and solutions. You measure the impact and success of new features, using data to inform future development.
Experience in eCommerce. Proven experience in managing commerce-related features, ensuring a user-centric approach to upsell interactions and sales-generating journeys.
Analytical Skills. Strong analytical abilities to use data-driven insights for optimizing upsell flows, measuring our sales impact, and ensuring our experiences address customer and business needs.
Effective Communication. Excellent communication skills to articulate complex value propositions clearly and effectively to both technical and non-technical stakeholders.
Bachelor’s Degree or equivalent business experience.
Experience. Overall 12+ Years of experience and minimum 3+ years of experience in Product Management; a blend of design and/or engineering experience is also a plus. We would also love to hear your explanation as to why your unique experience would make the team more successful; if you don’t quite fit the mold, apply anyway.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Certifications (if applicable)
Relevant Work Experience
10 Years +Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
