As a Production Analyst, you'll provide technology services, support application management, and ensure production stability while collaborating with stakeholders for improvements.
Join us as a Production Analyst
- This is an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure
- We’ll look to you to deliver a complex and critical production management, infrastructure and application support service for relevant platforms, activities and processes across the domain
- Hone your existing analytical skills and advance your career in this exciting, fast paced role
- We're offering this role at associate vice president
As a Production Analyst, you’ll support with providing day-to-day technology based services and will assist with deploying new, complex applications and architecture across the domain. We’ll look to you to support the delivery of application management, application support and the building of environments for systems, making sure all deployments into production environments meet the appropriate quality standards.
It’s a highly collaborative role which will see you working closely with platform and domain stakeholders to ensure the robustness and resilience of the platform. You’ll also work with feature teams to understand the upcoming changes and prevent potential issues occurring.
Your role will also involve:
- Collaborating with product development and feature teams to understand the upcoming product, enabling continuous integration and continuous deployment to occur
- Regularly attending the feature teams’ refinement and planning sessions
- Identifying areas for service improvement by analysing and diagnosing re-occurring platform and service incidents, as well as customer and stakeholder feedback
- Building a culture of continuous improvement to reinforce the robustness of the domain, with a focus on automation, scalability, continuous integration and continuous delivery
- Round‑the‑clock operational schedule, with assigned night shifts and mandatory on‑call responsibilities. Flexibility and readiness to support critical operations outside standard working hours are essential
We’re also looking for:
- Knowledge and experience of maintaining production stability and meet SLAs for payment platforms
- Expereince in delivering incident resolution and root cause analysis for major issues
- Exposure of leading resilience testing and disaster recovery exercises
- Ensuring successful execution of change and release governance
- Open for flexible working hours
- At least 7+ years of relevant experience in enterprise application support, preferably within banking or payments technology environments, should be available for 24X7 support.
- Experience of using operational principle end-to-end production support for Mainframe-based applications, ensuring high availability, stability, and adherence to SLA requirements.
- Solid working knowledge of SQL, with the ability to analyze queries, validate data, and support database-related incidents.
- Scripting knowledge like Pearl/shell is a good to have for day to day BAU.
- Strong problem solving techniques and ready to work under high pressure.
Hours
45Job Posting Closing Date:
17/05/2026NatWest Group Chennai, Tamil Nadu, IND Office
Kosmo One, Plot No 14 3rd Main Road, Ambattur Industrial Estate, Chennai, Tamil Nadu, India, 600 058
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