Program Manager

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: Program Manager
Location: Chennai /India
Summary:
We are seeking a highly motivated and detail-oriented Program Manager to join our dynamic team. This role is vital in managing and contributing to Engage operations. The ideal candidate will have a strong background in product or business operations and a proven ability to manage complex projects and operational processes. The role will involve collaborating with the leadership team on product updates, implementing key strategic decisions, and driving quarterly and yearly planning and product status quo meetings.
Key Responsibilities:

Operational Management:

Oversee and contribute to Engage operations, ensuring efficient and effective processes.

Manage complex projects and operational workflows to meet organizational goals.

Product Lifecycle Management:

Maintain a deep understanding of product lifecycle stages and manage associated processes.

Ensure smooth transitions through product lifecycle phases, including End of Life (EOL) management.

Data Management:

Manage and analyze large quantities of product and customer data.

Ensure data accuracy and integrity across all operations.

Maintain product data hygiene to ensure all information is up-to-date and accurate.

Develop and maintain key dashboards in product management tool

Roadmap and Progress Tracking:

Develop, manage, and publish product roadmaps to internal teams and customers.

Monitor and report on the progress of quarterly and yearly commitments.

Drive quarterly and yearly planning and product status quo meetings.

Monitor the progress of security and customer commitments.

Drive key meetings with Engage portfolio product leaders and engineering leaders

Strategic Collaboration:

Collaborate with the leadership team on product updates and strategic decisions.

Facilitate effective communication across cross functional teams to ensure alignment on goals and objectives.

Maintain strong communication skills for both internal and external communication.

Minimum Requirements:
6+ years of relevant professional experience with 3+ years of managing or leading operational activities.

Proven ability to manage complex projects and operational processes.

Strong analytical skills with the ability to manage and interpret large quantities of data.

Excellent project management skills with a track record of managing multiple projects simultaneously.

Exceptional communication and interpersonal skills for both internal and external stakeholders.

Ability to work collaboratively in a fast-paced, dynamic environment.

Preferred Qualifications:

Advanced knowledge of product lifecycle management and data analysis tools.

Experience with End of Life (EOL) processes.

Familiarity with product roadmap development and progress tracking.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

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Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.