Software Engineer (AWS)

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Description:

The Innovations team is a global team responsible for the innovation, governance, automation, delivery, and support of software development teams that create cloud hosted solutions for Genesys Customers. The teams’ offerings include custom Contact Center Applications, Genesys product extensions, third-party systems integration, as well as consulting services around software development for customers and partners working with Genesys products and services. We work in a highly agile development model.

We seek an experienced cloud support engineer who can assist in supporting and managing our cloud environment that hosts our full-stack solutions specifically targeted for the AWS cloud platforms using native and containerized deployment methodologies. An aspect of the role will be to support and maintain our Devops pipeline for hosting our many solutions that operate in tandem with our Cloud product solutions and APIs.

Software languages and technologies of interest include Terraform, Cloudformation, NodeJS, ReactJS, container technology, and SQL Server.

The successful candidate must demonstrate skills as a Software Developer to support solutions for AWS (preferred) and Azure as a plus with a passion to explore new concepts and technologies. They must integrate well in a team culture, contribute to solutions development and communicate effectively with customers, team leadership and technical team members.

The goal of Genesys Professional Services is always to provide the best experiences for our customers and partners.

What You’ll Do

This is a hybrid role of a developer who can also help manage the AWS environment to support the development teams that create solutions in this environment. This team provides dev ops services to the teams of developers building both internal and external solutions. We manage the CI/CD pipeline, build internal tools, perform code/architecture reviews, keep security in mind, and look for ways to always improve our automation and availability using the latest and greatest technology.

In this role, the primary responsibilities will include (but are not limited to):

• Primarily manage AWS Tickets and support developers in troubleshooting issues with their cloud solutions

• Contribute on a team to architect and manage our cloud infrastructure for cloud hosted contact center solutions primarily in AWS

• Keep current and consult on core cloud operational configuration such as permissions settings, resource management, usage scripting, service selection, monitoring and alerting methods.

• Contribute to Dev/Ops practices, including software development templates, development pipeline operations, deployment automation and Cloud operations methods and scripts.

• Recommending security practices and limiting vulnerabilities

• General applications development using NodeJS and React for Lambda and container deployment.

Job Requirements:

• BS/MS or equivalent in Computer Science/Computer Engineering.

• Full stack engineer with 3+ years or more of commercial software development experience in NodeJS and React or similar languages.

• 1+ years developing/deploying SaaS applications in Amazon Web Services. Microsoft Azure, or other public cloud environments. Knowledge of building container solutions such as Docker or Kubernetes.

• Experience with deploying cloud solutions, administrative procedures and configuration for Windows and Linux operating environments

• Knowledge and skill in developing web user interfaces in ReactJS but other advanced web tools and techniques such as AngularJS are a plus

• Practical experience deploying or developing with Genesys APIs and Genesys Cloud integrating to various customer environments/back end systems using Genesys SDKs (PSDK, WFM API, IceLib, ICWS, GWS) is a big plus.

• Experience with design and development of tools for managing the infrastructure and experience with programmed clean & re-usable code.

• Demonstrate solid analytical programming and problem-solving skills including software operation diagnostics

• Agile Mindset

• Good working experience with database administration/optimization

• Experience with Continuous Integration and deployment with automated testing

• Strong Team Player with Ability to work independently on routine duties or projects with general instructions on new assignments. Enjoys context switching as quickly as the situation demands.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.