Help deliver high-quality loan processing by ensuring documentation and transactions are complete, accurate, and timely. In this role, your attention to detail and sound judgment will reduce rework and support strong risk outcomes. You’ll collaborate closely with processing partners and work across multiple systems. If you thrive in a high-volume environment with daily deadlines, this role offers meaningful impact and growth.
As a Quality Control Specialist in loan operations, you review loan documentation and transaction activity to confirm accuracy, completeness, and alignment to approvals and required controls. You work in a high-volume, deadline-driven environment and partner with processing teams to resolve exceptions quickly. You also support assigned projects that improve quality, consistency, and service delivery.
Job Responsibilities
- Review loan documentation to confirm it meets applicable compliance, audit, and funding or pre-funding requirements
- Validate that executed documents are consistent with documented approvals and required terms
- Perform quality review and approval of new loan bookings, renewals, and modifications within the applicable loan system
- Perform quality review and approval of loan funding activity, including wires, payments, and rate updates, as applicable
- Follow documented procedures and complete work in accordance with required controls and service standards
- Use multiple loan and supporting systems to complete end-to-end quality review and approvals
- Communicate with processing teams to clarify missing, inconsistent, or incomplete submission items and resolve exceptions
- Track and manage daily workload to meet service level expectations and individual and team performance goals
- Participate in manager-assigned projects and contribute to process improvements and best practices
- Work occasional overtime as needed to support business needs and daily deadlines
Required qualifications, capabilities and skills
- Successful completion of all required pre-employment screening and periodic background checks (role-dependent)
- Bachelor’s degree or equivalent experience (TBD)
- Minimum TBD years of experience in financial services operations, loan operations, or a related environment
- Demonstrated ability to review documentation for accuracy, completeness, and alignment to required approvals and controls
- Demonstrated ability to identify issues, apply sound judgment, and escalate appropriately within defined timelines
- Proficiency in Microsoft Office (Excel, Word, Outlook) and ability to learn new applications quickly
- Ability to organize, prioritize, and manage multiple tasks concurrently in a deadline-driven, metrics-based environment
- Ability to communicate clearly and professionally in writing and verbally with internal partners
- Consistent attention to detail and ability to follow documented procedures and process requirements
- Ability to work collaboratively and share information to support team goals and service delivery
Preferred qualifications, capabilities and skills
- Experience in quality control, quality assurance, or risk/control checks within an operations environment
- Experience supporting commercial loan booking, loan funding, renewals, or loan modifications
- Experience reviewing loan documents and transaction details for consistency with approvals and required terms
- Experience working across multiple systems while meeting daily production and service level expectations
- Exposure to AI-enabled tools and willingness to adopt emerging technologies that support process improvement and operational excellence.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
