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Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
Group/Division
The Information Technology (IT) group at KLA is involved in every aspect of the global business. IT’s mission is to enable business growth and productivity by connecting people, process, and technology. It focuses not only on enhancing the technology that enables our business to thrive but also on how employees use and are empowered by technology. This integrated approach to customer service, creativity and technological excellence enables employee productivity, business analytics, and process excellence.
Job Description/Preferred Qualifications
6 plus years hands on configuration experience in SAP CRM on Prem/ SAP C4C/SAP Service or Sales cloud Modules. SAP Service and FSM modules experience is a plus
Two full cycle Implementations and configuration of SAP CX modules
B2B Integration experience between SAP and 3rd party Applications
SAP certification in SAP Service cloud, FSM and SAP S4
Working knowledge of SAP CRM, Middleware interaction between SAP SD/CRM is a plus.
Cross functional knowledge and interaction points between CRM and ECC SD modules.
Strong experience in leading and conducting requirements gathering sessions with end customers.
Responsibilities include but not limited to:
Facilitate conversations to assess requirements define scope and recommend best practices for SAP CX Conduct workshops and design sessions to help clients fully utilize the functionality of their SAP CX products.
Provide guidance and support for the transition to SAP Service Cloud and FSM modules and SAP S4 leveraging knowledge of the new features and capabilities Collaborate with cross functional teams including developers’ architects and project managers to deliver scalable and reliable SAP CX solutions.
Providing a business process engineering perspective during design review for projects.
Documents all BKMs, and provides support as needed. Experience in project roll-out in preparing test plans, training documents and conducting UAT. Excellent communications required - high level English language communication skill, oral and written at peer and to senior level management.
Demonstrated accomplishments under challenging situations and constraints.
Minimum Qualifications
Bachelor's Level Degree with at least 7 years of experience. OR
Master's Level Degree with at least 6 years of experience.
Two full cycle Implementations and configuration of SAP CX modules
B2B Integration experience between SAP and 3rd party Applications
SAP certification in SAP Service cloud, FSM and SAP S4
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [email protected] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
