We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job DescriptionThe Architect in Customer Experience drives architectural initiatives for the Customer Experience Portfolio to deliver business outcomes. This architect is responsible for providing architectural clarity in support of business needs and systems operating environment. This architect provides guidance and is responsible for aligning the technical work of CXP Portfolio and enterprise strategic direction related to development and delivery of technology stacks, interoperability, API’s, and deployment strategies. This architect will provide direction within ARTs as well as influence and knowledge sharing with the CXP Architect, Enterprise Architect, and across the enterprise.
KEY RESPONSIBILITIES
- Collaborating with the cross functional Enterprise architects to contribute to, understand and support the strategic technical direction of the enterprise
- Collaborating with key stakeholders to provide a high-level, all-inclusive vision of solutions and development initiatives
- Defining key technical initiatives that support Lean Budgets via Enabler Epics
- Helping in building value streams adhere to the budget guardrails for retiring solutions
- Leading the strategy for building and maintaining the architectural runway
- Understanding and communicating Strategic Themes, and other key business drivers for architecture, to technical and nontechnical stakeholders within tenant.
- Driving architectural initiatives in the ART and participating in epic analysis where applicable
- Influencing common modeling, design, and coding practices
- Promoting Continuous Delivery Pipeline and DevOps capabilities
- Collecting, generating, and analyzing innovative ideas and technologies to use across the business
- Facilitating the reuse of code, components, and proven patterns
- Synchronizing the following disciplines across solutions whenever applicable: System and data security, quality production infrastructure, user experience (Lean UX), scalability, performance, and other Nonfunctional Requirements (NFRs)
- Coach developers and identify training opportunities
- Prepare, manage, and coordinate breakdown of Portfolio Enablers into ART or Team Enablers
- Understand the Architecture of all systems and address conflicting or divergent approaches
- Create and implement strategies for technology adoption.
Minimum Qualifications
- Personal and professional alignment with Expeditors culture and ten critical success factors
- At least 13 years of professional software development experience
- Proven experience as a logistics and technology-oriented leader
- Strong leadership, communication, and execution capabilities
- Experienced problem solver, strong collaborator and able to provide clarity around complex topics
- Experience with DevSecOps, Lean, Agile and the Scaled Agile Framework (SAFe)
- Assertive personality, interpersonal, action and outcome driven leadership
- Ability to actively inspire, coach, mentor and motivate
- Ability to promote autonomy, mastery and purpose, through empowerment and creating leaders
Desired Qualifications
- BA/BS Computer Science, MIS, or related degree preferred
- Global logistics/Supply chain business knowledge (minimum 5 years of experience)
- Experience in a technical role such as systems/data/business analysis, project management, or software development (1 year minimum)
REPORTING STRUCTURE
- Manager, Information Services, Customer Experience
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
