Lead technical customer implementations by gathering requirements, designing and configuring solutions, building API integrations and automations, migrating data, testing workflows, troubleshooting issues, and supporting go-live. Create technical documentation, define delivery milestones, provide user training, and collaborate with product, engineering, and support teams. The role manages onboarding for SMB and enterprise customers and requires experience with JavaScript, HTML, Python, REST and webhook APIs, and automation platforms.
Roles & Responsibilities
- Gather, analyze, and validate customer technical and business requirements for implementation.
- Translate requirements into technical solution designs, specifications, and configuration plans for the delivery team.
- Configure and customize the platform to meet customer use cases, including workflows, data models, and account setup.
- Build and maintain API integrations (REST APIs and callback/webhook APIs) between the platform and third-party systems (e.g., CRM, ERP, billing).
- Develop custom scripts and automations using JavaScript, HTML, and Python to extend platform functionality.
- Perform data migration, transformation, and validation to ensure clean, accurate customer onboarding.
- Conduct QA and end-to-end testing of configured solutions and integrations before go-live.
- Troubleshoot and resolve technical issues during implementation and hypercare, coordinating with engineering as needed.
- Define and communicate technical scope, milestones, and realistic delivery timelines.
- Create technical documentation, process diagrams, and integration specs to support delivery and handover.
- Deliver technical guidance, consulting, and user training to ensure successful customer adoption.
- Collaborate with product, engineering, and support teams to close gaps and drive seamless implementation.
Expectations
- 3–4 years of experience in technical customer onboarding, including requirements elicitation, analysis, modeling, and verification.
- Strong analytical and creative problem-solving skills.
- Excellent listening, interpersonal, written, and verbal communication skills.
- Mission-focused, with a strong sense of ownership and accountability.
- Reliable, collaborative team member who takes initiative.
- Minimum 3 years in solution engineering or enterprise software implementations (flexible for the right candidate).
- Proficiency in JavaScript, HTML, and Python.
- Working knowledge of API integrations, particularly REST and callback/webhook APIs.
- Hands-on experience with automation/workflow builders such as n8n, Workato, or similar (e.g., Zapier, Make).
- Ability to apply AI, automation, and technical skills to build innovative tools and solutions that solve complex onboarding challenges, unblock implementations, and close operational gaps.
- Experience managing onboarding for both SMB and Enterprise customers.
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To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
