Senior Improvements Analyst

Join the change. Electrify your future!
 

We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy—and we’d like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll find opportunities to grow your career here. You'll work with a team that's passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning. Help us create a cleaner energy future, and we’ll back you every step of the way as you build your career.

Join the change.  Electrify your future.

About the role

Senior Improvements Analyst

Join AGL's Product & Pricing team and lead initiatives that improve products, pricing, processes and customer outcomes across our Residential and Business energy portfolio. Working with cross-functional stakeholders, you'll drive continuous improvement, regulatory change, operational enhancements and risk management activities from discovery through to delivery. Using data and insights, you'll identify opportunities, solve complex challenges and deliver sustainable business outcomes.

In this role will be accountable for

• Lead product, pricing and operational improvement initiatives from design through to implementation and business-as-usual support.
• Drive continuous improvement opportunities across systems, processes and customer journeys to enhance efficiency, controls and customer outcomes.
• Deliver regulatory and compliance changes, ensuring robust governance, risk management and operational readiness.
• Identify, investigate and resolve product, pricing and system issues through proactive assurance, root-cause analysis and remediation activities.
• Partner with cross-functional stakeholders to deliver high-quality outcomes, strengthen operational performance and support strategic business objectives.

Who We're Looking For

• Experience in product, pricing, operations, project delivery or continuous improvement within a regulated environment.
• Proven ability to lead projects, system enhancements, regulatory change and remediation initiatives from concept to implementation.
• Strong analytical, problem-solving and risk management skills, with the ability to navigate complexity and drive practical outcomes.
• Excellent stakeholder engagement and communication skills, with a track record of influencing decisions and delivering results across cross-functional teams.
• A proactive, improvement-focused mindset, supported by relevant tertiary qualifications and experience in a similar senior role.

Why Join Us?

At AGL, you'll have the opportunity to shape the products and experiences that power millions of Australian homes and businesses. Join a collaborative, high-performing team where you'll lead meaningful change, influence strategic outcomes and help deliver a simpler, better energy future for our customers.

What’s In It For You?

• Lead high-impact projects and continuous improvement initiatives across a large and complex business.
• Partner with diverse stakeholders and gain exposure to product, pricing, operations, risk and compliance functions.
• Build your expertise in product operations, regulatory change and business transformation.
• Enjoy ongoing learning, development and career growth opportunities within AGL.
• Be part of a flexible, inclusive and purpose-driven culture focused on innovation and customer outcomes.

Ready to apply?

Click Apply and submit your CV. For a confidential discussion about the role, please submit your application by the closing date.

#LI-ZD1 #jointhechange# #AGL

Inclusion at AGL
 

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.

We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers 

AGL is proud to be a WORK180 Endorsed Employer for All Women.

At AGL, we use some AI-enabled tools to support recruitment administration. All hiring decisions are made by hiring leaders and Talent Solutions professionals, with human oversight throughout.

Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.

The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.

AGL does not accept agency submissions unless approval has been granted by a member of the Talent Solutions team. Candidates submitted by an agency without approval will not be considered by AGL.

Location

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