Senior Lead Software Engineer - ServiceNow

Role summary:

Acting as a Service Now Administrator / Developer

·          Leveraging ServiceNow Admin/Implementation Specialist, Foundation, JavaScript, and HTML knowledge

·          Developing and maintaining Change, Incident and Problem Management applications, including Business rules, Script Includes, UI Script, Client Script, UI Policy, workflows, Assignment rules, SLA`s, views, email notifications and templates

·          Supporting ServiceNow Service Catalogue and Requested Items related artifacts

·          Implementing general settings such as incident, problem, change, and SLA

·          Service Catalogue configuration, for example, creating service requests for multiple stakeholders (App teams, HR, Incident Management team, etc.)

·          ServiceNow Portal configuration working in Angular JS.

·          Flow Designer to build catalogue workflows / integrations.

·          Creating and updating: Order Guides, Catalogue Items, Record Producers, Requested Items, Tasks, Email templates, Inbound actions, Business rules, Script Includes, UI Script, Client Script, UI Policy, Data Imports and Transformation Maps.

·          Following Agile/Scrum/SAFe methodology

Automation & Integration

·          Implementing, updating, and managing ServiceNow Discovery

·          Integrating third party systems with CMDB (Configuration Management Database)

·          Implementing REST/SOAP API integration

·          Leveraging Flow Designer to build catalogue workflows / integrations

Monitoring & Optimization

·          Monitor ServiceNow performance metrics, health scan scorecard and proactively improve performance, supportability, maintainability, security, and user experience

Security & Compliance

·          Manage user roles, access controls, and authentication mechanisms

·          Ensure compliance with data governance policies and audit requirements through secure logging practices.

Collaboration & Leadership

·          Partner with ServiceNow stakeholders such as Human Resources, Incident Management, RRR, and others

·          Conduct knowledge-sharing sessions and mentor junior team members on best practices.

Continuous Improvement

·          Stay current with latest features, releases, and ecosystem tools.

Basic Qualifications:

·          At least 6 years’ experience with:

·          Acting as a Service Now Administrator / Developer

·          Leveraging ServiceNow Admin/Implementation Specialist, Foundation, JavaScript, and HTML knowledge

·          Developing and maintaining Change, Incident and Problem Management applications, including Business rules, Script Includes, UI Script, Client Script, UI Policy, workflows, Assignment rules, SLA`s, views, email notifications and templates

·          Supporting ServiceNow Service Catalogue and Requested Items related artifacts

·          Implementing general settings such as incident, problem, change, and SLA

·          ServiceNow Discovery

·          CMDB (Configuration Management Database)

·          REST/SOAP API integration

·          Service Catalogue configuration, for example, creating service requests for multiple stakeholders (App teams, HR, Incident Management team, etc.)

·          ServiceNow Portal configuration working in Angular JS.

·          Flow Designer to build catalogue workflows / integrations.

·          Creating and updating: Order Guides, Catalogue Items, Record Producers, Requested Items, Tasks, Email templates, Inbound actions, Business rules, Script Includes, UI Script, Client Script, UI Policy, Data Imports and Transformation Maps.

·          Agile/Scrum/SAFe methodology

·          At least one of the following certifications:

o    CSA – Certified ServiceNow Administrator