As a Junior Infrastructure Specialist, manage technical support for desktops, laptops, and servers, focusing on troubleshooting, application installation, and asset management.
Summary
As a Junior Infrastructure Specialist on the Acurus Infrastructure Specialist (System Admin) team, you will be involved, often in a leadership role, in all stages of the Technical support function Desktop, Laptop and Server, including: New application/roles installation, troubleshooting and iterating on products for our clients. The majority of your time will be split between scheduled activity, checklist and daily support tickets assigned and new issues resolve based on the priority.
What you'll do
- Windows and Linux servers troubleshooting
- Desktops and laptops troubleshooting, Hardware and Software.
- Network troubleshoot like Firewall, VPN and appliance installation and monitoring
- Applications installation and troubleshoot
- Scheduled activity, checklist and daily support tickets assigned and new issues
- Asset Management and Us vendor technical troubleshoot over phone and emails.
- Communicate with US team over the phone and provide the support to client issues if raised any thing
What you have
- Bachelor's degree in computer science, information systems/IT or engineering
- 1+ or more years of professional experience desktop and server troubleshoot
- Must be comfortable working with critical and sensitive systems, with a sense of urgency appropriate to the responsibilities
- Good communication skills and ability to work effectively with client and Us vendors.
- Proficient in effective troubleshooting and issue resolution techniques
- Windows MCSE or MCSA certification
- Linux certification
Top Skills
Asset Management
Firewall
Hardware
Linux
Software
Vpn
Windows
Acurus Chennai, Tamil Nadu, IND Office
6 & 7, Mayor Sivaraj Street, Royapettah, ,, Chennai, Tamil Nadu, India, 600 014
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What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
