Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
athenahealth is a progressive & innovative U.S. health-tech leader, delivering cloud-based solutions that improve clinical and financial performance across the care continuum. Our modern, open ecosystem connects care teams and delivers actionable insights that drive better outcomes. Acquired by Bain Capital in a $17B deal, we’re growing fast and investing in bold, strategic product innovations. We foster a values-driven culture focused on flexibility, collaboration, and work-life balance.
Headquartered in Boston, we have offices in Atlanta, Austin, Belfast, Burlington, and in India: Bangalore, Pune, and Chennai.
Position Summary:
We are looking for a Senior Product Manager / Product Owner to join our Collector services zone within our Product Management organization in Chennai. The Product Owner’s work would be to scope and execute opportunities that enable this platform to meet the growth that athenahealth is set out to.
About the Team :
The Collector, Remittance & Posting zone is responsible for receiving payer responses and accurately recording them against submitted claims. This space requires deep understanding of payer behaviour, response patterns, and claim posting workflows. Our mission is to reduce customer cases, minimize manual touches, and improve customer experience and NPS by building intelligent, automated, and scalable posting solutions.
We are seeking an experienced Senior Product Manager to lead discovery, delivery, and strategy for the posting domain. You will own a critical product area, partnering with engineering, design, data science, and cross-functional stakeholders to build solutions that drive automation, accuracy, and operational efficiency for our customers. This role is ideal for someone who is energized by ambiguity, skilled at navigating complex workflows, and capable of turning customer problems into clear product strategies and outcomes.
Product Discovery & Strategy
· Lead end-to-end discovery from scratch — defining the problem, forming hypotheses, validating assumptions, and shaping product direction.
· Understand payer behaviour and response patterns; identify opportunities to reduce manual interventions.
· Build and maintain the product roadmap for the posting space, aligned to business goals and customer needs.
· Act as the accountable owner for product strategy within the assigned product area.
· Provide inputs to portfolio planning, ensuring alignment with broader product and organizational objectives.
· Conduct market and competitive analysis to stay ahead of industry trends and define “what’s next” for the posting domain
Product Ownership & Execution
· Serve as Product Owner for scrum teams, driving clear priorities and removing obstacles to efficient delivery.
· Define epics and user stories, articulating business requirements including UX/CX/Support expectations.
· Drive ongoing backlog allocation and prioritization based on customer problems and business value.
· Collaborate with internal R\&D teams that integrate with or rely on patient directory and posting workflows.
· Use data to define KPIs and evaluate performance (e.g., match accuracy, duplicate reduction, workflow automation). Request analyses to support backlog decision-making and track success metrics.
Cross-Functional Coordination & Stakeholder Engagement
· Build strong relationships with stakeholders across the organization to streamline idea intake and improve product decision-making.
· Partner with Sales, Account Management, Product Marketing, and customer-facing teams to communicate product value and support product launches.
· Support rollout phases — Alpha, Beta, and General Availability — by synthesizing customer feedback, assessing impact, and enabling teams.
· Represent the customer for your product area, ensuring an end-to-end understanding of the customer journey and touchpoints
· Serve as the voice of product decisions, providing clarity and direction to internal teams.
· Mentor and share knowledge with other product managers, contributing to the growth and maturity of the product management org.
· Champion a culture of continuous learning, experimentation, and data-driven decision-making.
Required Qualifications
· 10+ years of product management experience, preferably in complex workflow, healthcare, payments, or posting-related domains.
· Proven track record of leading discovery and shipping impactful products from scratch.
· Strong analytical and problem-solving skills; comfort with large data sets, KPIs, and hypothesis testing.
· Experience working with engineering and cross-functional teams in an agile environment.
· Excellent communication, storytelling, and stakeholder management skills.
· Ability to drive clarity in ambiguous environments and make decisions with imperfect information
Preferred Qualifications
· Experience working with remittance posting, EOB/ERA, or payer response workflows.
· Background in automation, machine learning–based workflow improvements, or claim lifecycle management.
· Prior experience reducing manual workflows and driving digital transformation.
· Familiarity with customer experience metrics such as NPS.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity
Top Skills
athenahealth Chennai, Tamil Nadu, IND Office
MGR Main Road, Chennai, Tamil Nadu, India, 600113
