Senior Operation Manager

Job Title

Job Description Summary

Job Description

JOB DESCRIPTION
• Achieve timely and efficient delivery of Facility / Asset Management services to Client for multiple locations.

• Support business needs as per the Scope of Works (SOW) and support operations for IFM / Asset services to multiple client sites

• Client relationship, Service partners management, Team management, and coordination with the C&W site team

• To deliver quality, prompt, and courteous Management services in support of customers’ business needs in a safe working environment.
• Drives comprehensive plans on facilities operations, Establishing and ensuring the service standards.
• Establish Operational procedures and roll out the same for sites. Ensure smooth operations of all Mechanical, Electrical, Plumbing installations, and civil works about the facility. Highlight any issues/challenges to the Client and take support for necessary remedial actions.
• Management of Housekeeping services, Pest Control, Indoor plants, Security services, food vendors, AMCs, M & E vendors, and other 3rd party vendors engaged through the client.
• Coordinate with vendors/clients and ensure smooth operations, regular reviews with the vendors and clients.
• Supervision large teams consisting of members at different levels and functions, and coordinate training for site staffs.
• Controlling costs wherever possible, scrutiny of expenses, budget vs actual tracking, bills process, etc.
• Regularly communicate with staffs at all levels in all departments and ensure facility requests are addressed on time.
• Coordination of Internal and External audits related to Facilities, ensuring proper compliance.
• Coordination for employee engagement activities etc, to enhance employee experience.
• Regular inspection/walkthrough of the facility for ensuring all the observations are addressed and take corrective actions accordingly.
• Apply and follow the contractual obligations, policies, and procedures.
• Energy Consumption tracking, optimization initiatives implementation.
• Preparing Monthly / Quarterly management reports and submitting them to the Client.
• Prepare and implement SOPs, procedures at the site for all activities.
• On-time Invoicing & payment collection from clients. Ensure vendor payments and site staffs salaries are processed on time.
• Timely management reporting with respective stakeholders and city lead.
• Ensure to implement best practices/innovations constantly.
KEY COMPETENCIES
1. Communication Proficiency (oral and written)
2. Technical Proficiency
3. Problem Solving/Analysis
4. Leadership
5. Teamwork Orientation
6. Relationship Management
7. Financial Management

IMPORTANT ELIGIBILITY

• Degree (BE / B. Tech) in Electrical Engineering

• More than 15 years of experience in managing multiple IFM / Property sites.

Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

Being part of a growing global company;

 Career development and a promote from within culture;

 An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.