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We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.
Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.
If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place.
Build Amazing - Deliver Amazing - Live Amazing - Be AmazingWe are looking for a Senior Site Reliability Engineer with a strong foundation in Java programming and SQL, combined with deep experience in system performance, automation, and DevOps/SRE practices. You will play a key role in ensuring the reliability, scalability, and performance of our systems while contributing to software development and infrastructure automation.
Key Responsibilities
- Triage, troubleshoot, and fix production problems in every layer of the stack
- Design, develop, improve, and tune logging, monitoring, and alerting
- Identify manual work, document the fix in the form of a runbook, then automate it away
- Write software to improve reliability and recoverability of production systems
- Perform and automate system administration tasks
- Participate in on-call rotation supporting production systems
- Mentor junior and mid-level members of the team
- Drive large projects from a technical perspective
Qualifications
- Bachelors degree in Computer Science or related field, or equivalent work experience
- 6+ years of software development experience with strong hands-on programming in Java (Spring/Spring Boot)
- 6+ years of Linux system administration experience
- 6+ years of performance engineering and tuning experience
- Strong understanding of SRE concepts, DevOps principles, and production-readiness best practices
- In-depth knowledge of relational databases and SQL, including performance tuning and query optimization
- Solid experience with microservice environments, distributed systems, and REST APIs
- Hands-on experience with containerization (Docker) and orchestration tools (Kubernetes)
- Proven ability to troubleshoot complex systems in production environments
- Proficiency in application performance monitoring, alerting, and incident response
- Familiarity with front-end technologies for troubleshooting and debugging purposes
- Strong verbal and written communication skills to explain technical concepts clearly
Nice to Have:
- Monitoring & Alerting Tools: Datadog, Opsgenie, Splunk, Kibana
- Cloud & Infrastructure: Terraform, Ansible, Jenkins, Tomcat
- Version Control & Collaboration: Git, Atlassian Suite (Jira, Confluence, Bitbucket)
- Messaging & Caching: Redis, RabbitMQ
- Additional Programming Skills: Python, JavaScript/React
Nextiva DNA (Core Competencies)
Nextiva’s most successful team members share common traits and behaviors:
- Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success.
- Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies.
- Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams.
Total Rewards
Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office.
Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.
- Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity.
- Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means.
- Coverage Type - Employee Only
- Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000
- Free Cover Limit - 1.5 Crore
- Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays
- Financial Security💰 - Provident Fund & Gratuity
- Wellness 🤸 - Employee Assistance Program and comprehensive wellness initiatives
- Growth 🌱 - Access to ongoing learning and development opportunities and career advancement
At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!
Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.
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