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The Senior Support Engineer will manage incidents from start to resolution, identify production issues, monitor system health, and implement automation measures. Responsibilities include handling change requests, achieving SLAs, and collaborating with development teams for root cause analysis.
Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow.
Job Duties and Responsibilities
- Able to perform effective Incident Management from incident start through resolution, partnering with Development to determine root causes, and driving rigorous Problem Management to follow
through on actions - Proactive identification of production issues and resolution
- Own the production environment, monitoring availability and ensure a holistic system health
- Identify and implement corrective actions to resolve issues in a timely manner
- Complete assigned tasks for change requests and incident tickets
- Resolve issues within SLA
- Achieve 90% automation and reduce manual intervention
Skills, Experience and Requirements
- Engineering degree with 3+ years of experience in Application Support
- Dynatrace - experience in analysing issue, configuring alerts, creating dashboards (minimum of 2 to 3 years)
- SQL Queries - experience in writing complex queries and working with data models (minimum of 2 to 3 years)
- Scripting/Programming - Python programming preferred, Shell scripting
- AWS - Preferred AWS Solution Architect Associate - should have knowledge around EKS, load balancers, EC2, Route 53, Multi region, Cloudwatch querying a must
- APIs - Good understanding of REST APIs and working experience with Postman/Ready API
- Good analytical and problem solving skills
- Good functional knowledge around Retail and Telecom
- Ready to work in shifts - 24x7
- Excellent communication, presentation and documentation skills
Benefits
- Employee Stock Purchase
- Term Insurance
- Accident Insurance
- Health Insurance
- Training Reimbursement
- Gratuity
- Mobile and Internet Reimbursement
- Team Outings
Top Skills
Python
Shell Scripting
SQL
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The Senior Support Engineer is responsible for analyzing issues using Dynatrace, writing complex SQL queries, and developing scripts in Python and Shell. They will also configure alerts, create dashboards, and work with AWS services, REST APIs, and ensure overall support for retail and telecom operations.
Top Skills:
Python
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