The Integration Engineer will manage customer issues, coordinate technical investigations, handle software updates, and ensure service availability and SLA compliance.
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About this opportunity:
We are looking for an Integration Engineer that will be responsible for the coordination, management, execution and proactive, reactive maintenance activities. This person shall ensure that the services provided to customers are continuously available and maintaining Service Level Agreement (SLA) performance levels.
Job Responsibilities:
Customer issue handling via Customer Service Request/On-call.
Handling technical investigation and if required coordinating with development and 3PP team.
Handling emergency recoveries upon customer requests.
Investigation reporting to the customer.
Software Update Management (SUM) handling.
Act as investigation Leader for customer issues.
Acting as a SPOC for multiple solutions towards customer.
Handling both hardware and software issues.
Issue tracking skill.
Qualifications & Experience:
6+ years of hands-on experience on Ericsson BSS/OSS products like and not limited to Charging System, Mediation, FDP, CIS, CBEL, DxP, DMP, ENM.
Experience in understanding and handling end to end requirement of the customer.
Good Knowledge of Linux with hands-on experience.
Experience in Python and Shell scripting.
Database knowledge (Oracle, Postgres, MySQL, Cassandra, MongoDB)
Technical support environment exposure, working with tickets, priorities, Service Level Agreements
Understanding of virtualization, such as VMware. Knowledge of F5, Dockers & Kubernetes is an added advantage.
Responsible for MOP/SOP creation/version control for process documents.
Ability to handle inbound technical inquiries effectively through the use of proactive customer service and proven technical troubleshooting procedures.
Negotiation & argumentation skills
Planning & organizing skills
Delivering results & meeting customer expectations
Presentation & communication skill
About this opportunity:
We are looking for an Integration Engineer that will be responsible for the coordination, management, execution and proactive, reactive maintenance activities. This person shall ensure that the services provided to customers are continuously available and maintaining Service Level Agreement (SLA) performance levels.
Job Responsibilities:
Customer issue handling via Customer Service Request/On-call.
Handling technical investigation and if required coordinating with development and 3PP team.
Handling emergency recoveries upon customer requests.
Investigation reporting to the customer.
Software Update Management (SUM) handling.
Act as investigation Leader for customer issues.
Acting as a SPOC for multiple solutions towards customer.
Handling both hardware and software issues.
Issue tracking skill.
Qualifications & Experience:
6+ years of hands-on experience on Ericsson BSS/OSS products like and not limited to Charging System, Mediation, FDP, CIS, CBEL, DxP, DMP, ENM.
Experience in understanding and handling end to end requirement of the customer.
Good Knowledge of Linux with hands-on experience.
Experience in Python and Shell scripting.
Database knowledge (Oracle, Postgres, MySQL, Cassandra, MongoDB)
Technical support environment exposure, working with tickets, priorities, Service Level Agreements
Understanding of virtualization, such as VMware. Knowledge of F5, Dockers & Kubernetes is an added advantage.
Responsible for MOP/SOP creation/version control for process documents.
Ability to handle inbound technical inquiries effectively through the use of proactive customer service and proven technical troubleshooting procedures.
Negotiation & argumentation skills
Planning & organizing skills
Delivering results & meeting customer expectations
Presentation & communication skill
Ericsson Chennai, Tamil Nadu, IND Office
Ericsson Chennai Hub Office
Key IT stretch along OMR with strong tech presence. Close to residential areas, eateries and the coast, offering a relaxed lifestyle with good connectivity to central Chennai.
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What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
