The role involves developing automated solutions, handling operations and maintenance of systems, defect management, and collaborating with teams to implement changes in production.
Join our Team
About this opportunity:
We have an exciting opportunity for an experienced Technical Authority Expert to join our world-class team at Ericsson, contributing to the future of managed services delivery through the Service Enablement (IAM/SDG & BNE). Our team is responsible for the full cycle of 'Create, Sustain, and Evolve' within our respective domains, offering dynamic opportunities for professional growth. Comfortable in a technology leadership role, you will be instrumental in developing and maintaining automated solutions, analysing business requirements, and delivering improvements to drive recovery processes. This is a fantastic opening for a technical guru looking to make an impact on global technology standards and help shape future innovation in our industry.
Technical SkillsGood Understanding of VAS domain & products.
Experience in Operations & maintenance with good troubleshooting skills.
Good hands on experience Unix/Linux, Python, Java, SOAP, REST, GIT & CI/CD.
Hands on experience in defect testing, reproducing defects in LAB, defect deployment & load testing.
experience of JIRA, Splunk, AppD, JMeter, & SQLDeveloper tools.
Good hands on knowledge on micro service application management on Docker & Kubernetes.
Self-motivated and excellent communication & driving skills.
Hands on experience in troubleshooting & analysis of Wireshark trace & heap dumpAccountabilities24X7 support for critical incident
Shift as per customer timings & rotation (Night+Day) is Mandatory.
Ticket handling & provide resolution as per SLA.
Adhoc reporting & monitoring
Identify, reproduce & deploy defects in LAB & Production
Handling lab issues
Taking hand over from projects
Writing TOLs of defects
Troubleshooting via Splunk, AppD & other monitoring tools
Perform load testing & identify issues
Close working with T3, Project & Development team to support for hot fixes, testing & deploy hot fix in LAB & Production.
Test & Deploy Hot Fix in LAB & Production
Simulate test various test scenario for defect testing or issue reproduction.
Database queries & data extraction
Handling Customer requirement & implement the same in the Network.
Performing changes in LAB & production
Performing health checksPersonnel SkillsFluent in English (written and oral)
Demonstrated ability to work in a team setting with minimal supervision
Demonstrated ability to work in a matrix management environmentExperience/SeniorityBS technical/Engineering degree
Experience - Total 8 to 15 years in Operations, defect handling, load testing & deployments is must
About this opportunity:
We have an exciting opportunity for an experienced Technical Authority Expert to join our world-class team at Ericsson, contributing to the future of managed services delivery through the Service Enablement (IAM/SDG & BNE). Our team is responsible for the full cycle of 'Create, Sustain, and Evolve' within our respective domains, offering dynamic opportunities for professional growth. Comfortable in a technology leadership role, you will be instrumental in developing and maintaining automated solutions, analysing business requirements, and delivering improvements to drive recovery processes. This is a fantastic opening for a technical guru looking to make an impact on global technology standards and help shape future innovation in our industry.
Technical SkillsGood Understanding of VAS domain & products.
Experience in Operations & maintenance with good troubleshooting skills.
Good hands on experience Unix/Linux, Python, Java, SOAP, REST, GIT & CI/CD.
Hands on experience in defect testing, reproducing defects in LAB, defect deployment & load testing.
experience of JIRA, Splunk, AppD, JMeter, & SQLDeveloper tools.
Good hands on knowledge on micro service application management on Docker & Kubernetes.
Self-motivated and excellent communication & driving skills.
Hands on experience in troubleshooting & analysis of Wireshark trace & heap dumpAccountabilities24X7 support for critical incident
Shift as per customer timings & rotation (Night+Day) is Mandatory.
Ticket handling & provide resolution as per SLA.
Adhoc reporting & monitoring
Identify, reproduce & deploy defects in LAB & Production
Handling lab issues
Taking hand over from projects
Writing TOLs of defects
Troubleshooting via Splunk, AppD & other monitoring tools
Perform load testing & identify issues
Close working with T3, Project & Development team to support for hot fixes, testing & deploy hot fix in LAB & Production.
Test & Deploy Hot Fix in LAB & Production
Simulate test various test scenario for defect testing or issue reproduction.
Database queries & data extraction
Handling Customer requirement & implement the same in the Network.
Performing changes in LAB & production
Performing health checksPersonnel SkillsFluent in English (written and oral)
Demonstrated ability to work in a team setting with minimal supervision
Demonstrated ability to work in a matrix management environmentExperience/SeniorityBS technical/Engineering degree
Experience - Total 8 to 15 years in Operations, defect handling, load testing & deployments is must
Ericsson Chennai, Tamil Nadu, IND Office
Ericsson Chennai Hub Office
Key IT stretch along OMR with strong tech presence. Close to residential areas, eateries and the coast, offering a relaxed lifestyle with good connectivity to central Chennai.
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What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
