Solution Engineer 4

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for providing subject matter expertise on the design and implementation of complex ad-serving platforms that enable customers to stream, track, and monetize their content online including, new customer deployments, expansion projects, and internal initiatives. Works as a collaborative member of the sales team to market and sell the Company' s product lines. Provides insight to customers on current network solutions and configuration design. Works closely with sales executives on presentations and the technical design of new sales. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.

Job Description

Core Responsibilities

EXPERIENCE

• 8+ years industry experience in enterprise networking or related field experience required
• Project Management experience is a benefit to assist with the planning and oversight of large customer implementations
• Network Design background highly desired.
• Provide Post Sales solution engineering support for all field resources including Account Executives, Strategic Account Managers, and Global Account Directors
• Provide sustaining engineering support for the existing client base
• Handle moves, adds and changes (MACD)
• Develop strong understanding of the use of Comcast Business Global internal application suite
• Join project status meetings
• Manage & resolve Operations escalations, incidents and problem management
• Administer Self-service portal:
  • Customer Portal Training
  • Account creation
  • Quality Control
• Additional duties as assigned

SKILLS / ABILITIES / KNOWLEDGE

• Working knowledge of: OSI model, IP Subnetting, Routing protocols, Network and Security products and services, back office systems, and fundamental understanding of product stack for network and security
• Technical knowledge of Software Defined Networking (SDN) required
• Strong understanding of networking design, specifically:
• QoS/CoS, Multicast, Routing protocols, Network architecture and function
• Fundamental understanding of Security and UCaaS

Skills:

• Excellent written and verbal communication skills
• Advanced proficiency in Microsoft Office Suite including intermediate to expert level capability in Excel, Smartsheet’s, Word and various databases. Knowledge of Formulas, Macros and other toolsets required.  
• Able to merge multiple data sets and perform analysis including customer site/service data, billing components and other information into useable data.
• Strong organization, prioritization, and rationalization skills

• Ability to work in a dynamic, fast paced, team-oriented environmen
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule for
• Sound decision-making and judgment, especially under pressur
• Must be a self-starter, efficient in achieving goals and proactive in pursuing subsequent duties
• Ability to perform duties with little supervision
• Ability to work effectively and add value as a team member
• Must be able to coordinate across various groups and functional teams
• Highly resourceful team-player, with the ability to also be extremely effective independently

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

7-10 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.